Cape Town: Campus IT Technician posted by CTU Career Chatz
Posted on 2025-04-30 00:00:00
Employer | CTU Career Chatz |
---|---|
Category | Other IT/Computer |
Location | Western Cape / Cape Town |
Job Summary
Job Summary:
To ensure that campuses are operational from an IT perspective and the highest standards are kept. The role of the Campus IT Technician is to make sure that employees as well as the companies clients have a good experience on campus from joining the company to completing their stay. Troubleshooting issues will be key in performing your duties. Will provide the overall first-level support for staff and clients as well as take ownership of IT at the campus. Monitoring the campus IT infrastructure will be crucial in this position as reporting on issues and incidents. Responsibilities also include installing software, updates, hardware troubleshooting and repairs, and IT assets. Works within the IT Department for the achievement of customer (employee and student) satisfaction, revenue generation, and long-term goals in line with company vision and mission.
Administration
Implement standards
First level support
Stay relevant with market technology that improves productivity of all employees
Support all staff on systems used in CTU
Ensure minimal system downtime
Install updates and patches
Ethos and Values:
To ensure the vision for CTU is shared, understood, and implemented effectively.
To demonstrate a commitment to professional learning and continuous improvement
To model CTUs commitment to excellence, independence and opportunity in everyday work and practice.
Duties and Responsibilities:
Work closely with the Head Office IT Administrators to ensure maximum staff and client satisfaction.
Updating of documents and tickets being worked on.
Working against strict deadlines as set out in class schedules, meetings, discussions, and events.
Demonstrates technical skills and product knowledge in all areas.
Maximizes all opportunities in the process of finishing a ticket, project, or task resulting in satisfied customers/colleague.
Assists in the implementation/execution of the company development plans as needed.
Maintains accurate records of all tickets resolved, tasks done, resolutions followed, projects and time spent on all activities.
Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Maintaining and developing relationships with colleagues in person and via Video calls and emails.
Responding to incoming email and phone enquiries and tickets.
Representing the company at trade exhibitions, events and demonstrations if required.
Reviewing own performance, aiming to meet or exceed current work done.
Gaining a clear understanding of customers’ or colleagues needs and requirements.
Might be required to help at other campuses to ensure the campuses perform on an optimal level.
Be energetic and hardworking and should be able to communicate well with colleagues.
Addition to the above the following will also be your duties and responsibilities, but not limited to
Perform delivery, physical setup, installation, troubleshooting and repair of all IT hardware, software, and networking.
Train users on software applications and systems.
Troubleshoot issues and outages.
Respond to equipment failure and report within an hour. Digital Signage, Conference equipment,
Conduct an inventory count once a month to keep track of equipment.
Network cable and points must be in working condition.
Projectors must be mounted to the ceiling in each class.
Network equipment must be installed or mounted as required.
Follow up on repairs sent in.
Fill in daily check list of equipment availability
Reset of student Office 365 account password within hour of query received.
All Desktop PC must have side panels and be pop-riveted.
Store equipment that is not being used in the IT server room, or allocated room.
Equipment sent back to HO or other campuses must have all accessories like cable accompany it. (Movement Form).
Attend weekly I.T (Information Technology) meetings.
Server room must be always neat and tidy.
Report any stolen equipment to the Campus Operational Manager (COM) and ICT Manager immediately.
First respond to tickets within 2 hours
Make sure that staff data are synced with the online services.
Internal / External Cooperation
Maintain contact with all peers in the market area to ensure highest levels of client satisfaction.
Demonstrate ability to interact and cooperate with all company employees.
Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Maintain professional internal and external relationships that meet company core values.
Proactively establish and maintain effective working team relationships with all support departments.
Experience, Qualifications and Competencies:
Experience:
1-2 years experience working with IT equipment, inventory and first level support.
Strong understanding of audits, inspections and comparing data is required.
Proven ability to achieve goals and deadlines.
Must also be willing to work on a flexible schedule.
Punctual on documentation
Qualifications:
Microsoft 365 International exam (Advantage)
NQF 4 (IT Tech support), CompTIA A+ and CompTIA N+
Competencies:
Advance reading,
Writing and arithmetic skills,
Effective written and verbal communication skills,
Interpersonal skills,
Customer service skills,
Analytical skills,
Assertiveness,
Computer skills,
Consultative skills,
High energy level,
Flexibility/Adaptability,
Influencing skills,
Initiative,
Innovation/Creativity,
Learning ability,
Motivation,
Record keeping
Problem solving/Decision Making.
Sensitivity
Tact
Team Skills
Technical Knowledge/Proficiency
Tenacity
Tolerance of stress
Relationships
This position will be trained by the IT Manager and Head Office IT Administrators with ongoing support and supervision. Primary support will be given by team members from other campuses. Secondary support will be given by the Senior IT Administrators. This position reports to the Campus Operational Manger (COM).
Start Date: 27 January 2025
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Cape Town
More jobs in Western Cape
Browse Other IT/Computer Jobs
Browse CTU Career Chatz Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town: Property Practitioner posted by Harcourts Dunn
Are you a persuasive communicator with a knack for sales? Do you thrive on making connections and closing deals? Join our dynamic real estate team as a Cold...
View Job
Property Practitioner
Cape Town: Google Ads Manager – Urgent Hire posted by Imatik Ltd
? Job Opportunity Google Ads Specialist Retainer Extra Income Can work around a FT existing role ?Are you a skilled Google Ads expert with 1-2 years of...
View Job
Google Ads Manager – Urgent Hire
Cape Town: Junior Consultant posted by Acquirely
Junior Consultant Remote - Sales Appointment SettingSalary R23,000 commissionOTE R30,000 R50,000month 2.5 per saleLocation Remote Work for a U.S....
View Job
Junior Consultant
Cape Town: Customer Support Manager – Entry Level posted by Right Kareer
Youll be the voice of our brand, communicating with customers, identifying their needs, and delivering a top-notch experience. Youll be the superhero they...
View Job
Customer Support Manager – Entry Level
Cape Town: Sales Rep posted by Alifurn Outdoor Furniture
Looking for a Sales Rep Furniture IndustryWere looking for a dynamic and driven sales representative to join our team! The role is based at our showroom in...
View Job
Sales Rep
Cape Town: DevOps Engineer (Support) posted by Construct Executive Search
Applicants must have the following requirementsMust have a Matric Certificate.Must have 6-8 years of experience as a DevOps Engineer in a software...
View Job
DevOps Engineer (Support)
Cape Town: New Vehicle Sales Executive posted by Intercon Recruitment
Dealership in Cape Town is looking for an experienced New Vehicle Sales Executive, with previous Motor Dealership New Vehicle Sales Experience. Salary Basic...
View Job
New Vehicle Sales Executive
Cape Town: National Key Accounts Sales Manager posted by The Individual Touch CC
Generate new additional businessGrow the national customer baseManaging analyzing the national customer baseAnalyzing price decreases suspended business...
View Job
National Key Accounts Sales Manager
Northern Suburbs: BOILERMAKERS – Based In Cape Town posted by Tom Nel Recruitment
Leading Progressive Manufacturing company seeks a number of Boilermakers urgently for six month contracts.Key experience of 3-5 Years post apprenticeship...
View Job
BOILERMAKERS – Based In Cape Town
Cape Town: Vehicle Chip Repair Technician posted by Chip Magic Technologies (Pty) Ltd
Company DescriptionChip Magic Technologies Pty Ltd are experts in vehicle paint chip repairs and automotive vehicle aesthetic restoration specialists.We...
View Job
Vehicle Chip Repair Technician
Cape Town: Junior Accountant posted by Africa Thinking Management Solutions
Job Advertisement Junior AccountantLocation Cape Town -Observatory Company Africa Thinking Management SolutionsAfrica Thinking Management Solutions is...
View Job
Junior Accountant
Cape Town: Intermediate Financial Administrator posted by Construct Executive Search
Applicants must have the following requirementsMust have a Diploma in Accounting or Bookkeeping.Must have 3-5 years of experience as a Financial...
View Job
Intermediate Financial Administrator
Cape Town: Roof sheeter – Urgently Needed posted by Batt Master Roofing and Guttering
Roof sheeter needed Must be able to remove and install roof sheets etc and waterproofing for maintenance company Work in fascias as wellWork experience a...
View Job
Roof sheeter – Urgently Needed
Cape Town: Litigation Secretary posted by Marais Muller Hendricks Attorneys
Marais Muller Hendricks Inc., a leading law firm in Cape Town, is seeking to appoint an experienced and highly organised Litigation Secretary to join our...
View Job
Litigation Secretary
Cape Town: Bookkeeper – Restaurant Industry (Salt River) posted by The Vocation Station
About the RoleWere looking for a detail-oriented Bookkeeper to join our clients team and support the financial operations of four businesses under one roof....
View Job
Bookkeeper – Restaurant Industry (Salt River)
Cape Town: Litigation Secretary posted by Cora O’Neil Recruitment Agency
Cape Town City Centre LITIGATION SECRETARY Minimum Requirements-Well presentable and professional preferably female-Excellent verbal communication skills-2...
View Job
Litigation Secretary
Cape Town: Sales Administrator – IT Industry posted by The Vocation Station
Are you a proactive and detail-oriented professional with a knack for client service and relationship management in the IT Distribution space? Were looking...
View Job
Sales Administrator – IT Industry
Cape Town: Junior System Support Engineer posted by The Vocation Station
Are you an enthusiastic IT professional with a passion for delivering top-notch support to diverse customers? Our client is looking for a Remote Support...
View Job
Junior System Support Engineer
Cape Town: Electrical Engineer – Building Services posted by Business Recruitment Services
This role requires collaboration with multidisciplinary teams and clients to deliver fit-for-purpose solutions that surpass industry best practices and...
View Job
Electrical Engineer – Building Services
Cape Town: Intermediate SHERQ Officer posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelors Degree or National Diploma in Safety Management or Occupational Health and Safety. Must...
View Job
Intermediate SHERQ Officer
Cape Town: Financial Accountant posted by Executive Placings
Travel Management Company is looking for an Accountant to be based in Cape Town. This is a hybrid role.The main purpose of this role is to ensure accuracy...
View Job
Financial Accountant
Cape Town: Regional Manager in Built-in Furniture Manufacturing Industry posted by Home Concept
Home Concept is looking for an experienced Regional Manager to join our team. In this role, youll lead sales, manage operations, and support teams to ensure...
View Job
Regional Manager in Built-in Furniture Manufacturing Industry
Cape Town: Car Rental Agent – Urgent posted by Vogue Personnel
Join Our Team as a Car Rental Agent! Were looking for a dedicated and organized Car Rental Agent to join our dynamic team and play a key role in ensuring...
View Job
Car Rental Agent – Urgent
Cape Town: New Business Consultant posted by Intercon Recruitment
Company based in Cape Town is looking for a Senior New Business Consultant Sales Increase and drive new business with a focus on quality and...
View Job
New Business Consultant
Cape Town: New Vehicle Sales Executive posted by Intercon Recruitment
Dealership in Cape Town is looking for an experienced New Vehicle Sales Executive with previous Motor Dealership New Vehicle Sales Experience. Salary Basic...
View Job
New Vehicle Sales Executive