Menu Close

Cape Town City Centre: 2Nd Line It Support




Date 2024-05-03
Job Title 2Nd Line It Support
Employer
More Information
Salary R30 000 to R40 000 based on qualifications and Experience
Category It Computing Software
Location Cape Town Region
/ Cape Town City Centre

Job Summary

2nd Line IT Support Montague Gardens, Cape Town R30 000 to R40 000 based on qualifications and Experience UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team as a Full-Time 2nd Line IT Support Person. As part of our dynamic team, you“ll play a crucial role in providing top-notch support to both our internal staff and external customers. The Role: In this role, you“ll be the go-to person for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve assisting both management and employees within our group of companies, as well as supporting our valued external customer base. Experience: Minimum 3 years in Desktop Support Proficiency in Windows Desktop Operating Systems (Windows 10/11) and MAC Good working knowledge of Windows Server Operating Systems Experience with Microsoft Office Applications (2016/365) Familiarity with on-prem and hosted email services like Office 365 & G-suite Advanced Networking knowledge (DHCP, DNS, Routing, vLANs) Experience with various Internet Connectivity Mediums (xDSL, Fibre) Familiarity with Enterprise Antivirus packages and Backup management

Responsibilities:

Remote IT Telephone Support for customers Remote assistance covering hardware, operating systems, email, and more Collaboration with 3rd party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets, mail routing, and account management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled Server maintenance Onsite IT Support and Project installation work Escalation in accordance with SLA Education & Qualifications: A Levels A, N or Microsoft MCSA/MCSE (optional) Other

Requirements:

Previous IT remote telephone support experience Fluency in English is mandatory Positive personality with a willingness to learn

2Nd Line It Support position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2024-05-03 in the It Computing Software category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


Here are some more related positions


Cape Town City Centre: 2Nd Line It Support

2nd Line IT Support Montague Gardens, Cape Town R30 000 to R40 000 based on qualifications and Experience UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to jo


View Job
2Nd Line It Support

Cape Town City Centre: It Support 3Rd Line And 2Nd Line

Purpose of the job: To Ensure Network Stability and Uptime To manage the local networking environment ensuring that it is pacthed and supported. Support wider IT infrastructure for remote sites. Provide End User Support Monitor IT environment pro-actively.


View Job
It Support 3Rd Line And 2Nd Line

Cape Town City Centre: It Support Administrator (2Nd Line)

Role: The IT Support Administrator will be responsible for providing comprehensive 1st and 2nd line technical support to our clients staff in our clients Cape Town office. This role involves both face-to-face and remote support across a Windows environment


View Job
It Support Administrator (2Nd Line)

South Africa: 2Nd Line Support Engineer German posted by IOCO

Join the iOCO Infrastructure Services Community: Where Work is an Adventure, Not Just a Job. We`re looking for a German speaking 2nd line IT Support Engineer to join our team of problem-solvers and help us keep our software running smoothly. What youll do


View Job
2Nd Line Support Engineer German

South Africa: 2Nd Line It Support Engineer posted by IOCO

iOCO Infrastructure Services Invites You to Explore Possibilities. We`re looking for a 2nd Line IT Support Engineer superstar to join our team of problem-solving experts and help us keep our software running smoothly. What youll do: Assisting in 1st/2nd


View Job
2Nd Line It Support Engineer

South Africa: 2Nd Line Support Engineer German posted by IOCO

Join the iOCO Infrastructure Services Community: Where Work is an Adventure, Not Just a Job. We`re looking for a German speaking 2nd line IT Support Engineer to join our team of problem-solvers and help us keep our software running smoothly. What youll do


View Job
2Nd Line Support Engineer German

South Africa: 2Nd Line It Support Engineer posted by IOCO

iOCO Infrastructure Services Invites You to Explore Possibilities. We`re looking for a 2nd Line IT Support Engineer superstar to join our team of problem-solving experts and help us keep our software running smoothly. What youll do: Assisting in 1st/2nd


View Job
2Nd Line It Support Engineer

Cape Town: 2Nd Line Systems Engineer posted by Datafin

2nd Line Systems EngineerIT - SupportCape Town - Western CapeENVIRONMENT: A vibrant IT Support company in Cape Town is in search of an ambitious and proficient 2nd Line Systems Engineer to become a part of its team. The ideal candidate should have demonstr


View Job
2Nd Line Systems Engineer

Western Cape: It Support 3Rd Line And 2Nd Line posted by Recruit-It

Purpose of the job:To Ensure Network Stability and UptimeTo manage the local networking environment ensuring that it is pacthed and supported.Support wider IT infrastructure for remote sites.Provide End User SupportMonitor IT environment pro-actively.Ensur


View Job
It Support 3Rd Line And 2Nd Line

Gauteng: 2Ndline It Support Technician posted by National Risk Managers (Pty) Ltd

Key Performance Areas Maintain high availability infrastructureConduct research on latest networkingPerform general administrative functionsInfrastructure projects Key TasksMaintain high availability infrastructureManage and configure the Wide Area Ne


View Job
2Ndline It Support Technician

Share this to someone who needs a job:
Posted in Uncategorized

More Jobs in Your Area