Job Description
About the Role
The successful candidate will join our team as a 2nd Line Network Engineer in Cape Town City Centre, providing exceptional support to our customers and ensuring seamless network operations. As a key member of our IT team, you will be responsible for handling 2nd line support requests, identifying and escalating urgent issues, and collaborating with various stakeholders to achieve resolution within Service Level Agreements (SLA).
Key Responsibilities
- Logging of Incidents and Service Requests
- Handling 2nd line support requests
- Identifying and escalating requests requiring urgent attention
- Ensuring ongoing contribution toward positive customer satisfaction
- Liaising with various 3rd parties, internally and externally, to achieve resolution within SLA
- Adherence to call lifecycle processes and procedures
- Maintaining adequate knowledge of supported systems to provide high-level support
- Assist with internal adhoc IT support queries
- Participating in after-hours standby rotation cycle
Requirements
- Matric \ Grade 12 (Compulsory)
- MTCNA CCNA N qualification
- 3 years experience
- Valid drivers license and own vehicle
- Basic Linux command line skills
- Good practical networking skills: IPv4 understanding, TCP/IP, MTU, Network trouble shooting (LAN WAN FW), VLAN understanding, SD-WAN Equipment knowledge (know your way around)
- Cisco/Meraki, Mikrotik Wireless troubleshooting
- Email troubleshooting (Client and server side)
- Understanding of DNS including on types of records and troubleshooting
- Understanding of VoIP
Qualifications
No formal qualifications mentioned.
Salary & Benefits
Not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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