Cape Town City Centre: Assistant SPA-Manager

ASSISTANT SPA MANAGER (Spa Management Assistance, Business & Therapies) LOCATION: Tokai – Cape Town’s Southern Suburbs, W-CAPE (South Africa) REPORT TO: Spa Manager / Spa Director TRADING HOURS & SHIFS: Monday – Sunday 08:00am – 17:00pm / 09:00am – 18:00pm Open or Close shift rotation 1 Weekend off per month Days off in the week SALARY & COMPANY BENEFITS: R15,750 per month Commission earned on retail & services Company benefits (Provident Fund, Savings Plan, Wellness Program Incentives) START: ASAP / 01 December 2025 EMPLOYMENT TERMS: Full-time / Permanent MINIMUM REQUIREMENTS: Beautifully groomed & professionally presentable Confident in English language (Speak, Read & Write) At least 2-Years in an Assistant Managerial position of a luxury day/hotel Spa or cruise-ship spa Certification from a recognized Training facility with qualifications in either Spa / Beauty / Cosmetology / Spa Management Computer literate with booking systems, emails and reports including ESP, MS Office (Excel) City & Guilds / ITEC / CIDESCO / CIBTAC / SAAHSP Knowledge of and ability to sell spa products Own, reliable vehicle is required Reliable transport and reside in the Southern Suburbs (Tokai / Steenberg / Westlake / Bergvliet / Claremont etc.) Sales driven – this will benefit your income and demonstrate to your team DUTIES SUMMARY: Assist the Spa Manager with overall operations and day to day management of the spa (team, admin, guests etc.) Manage the spa in the absence of the Manager Report to the Spa Manager / HR Director Facilitate training and implementation of SOP’s – ensuring the team is updated and on par with protocols Oversee the front of house team and assist where operationally required (bookings / marketing / guest liaison etc) Ensure overall optimal performance from the team Perform therapies where operationally required in the case of absent therapist / VIP guest DESIRED SKILLS & PERSONALITY TRAITS: Comfortable leading a large, diverse, team of spa & wellness professionals Emotionally resilient Tick-skinned (with a large team comes a variety of personalities) High integrity Values and exudes, professionalism Reliable and trustworthy – dependable Able to work in a high-pressure environment Guest-centric Solutions driven – can do attitude