Responsibilities Review and understand solution requirements, specifications, and project/change success criteria. Collaborate with team members to define testing strategy, scope, and approach. Provide work breakdown package information and effort estimates to be used in project, sprint, and operational plans. Participate in sprint planning and backlog refinement. Proactively identify risks and inform management and the development team. Create test strategies for development projects and individual changes. Develop and document effective test plans, scripts, and test cases. Execute all aspects of testing of software products for Unit, Integration, Regression, Negative, Functional, and load/performance testing. Identify and document defects and deficiencies and communicate findings to relevant stakeholders. Re-test and verify resolution of identified defects after remediation. Evaluate effectiveness and adequacy of testing. Plan and coordinate quality testing activities. Maintain and manage testing results and corrective actions. Report on development error rates, testing progress, and findings. Review, analyze, and evaluate business requirements, practices, information, and environments. Develop and maintain an in-depth knowledge of the various systems supported. Help design scalable & flexible systems and improvements that comply with the environment and IT architecture. Consult with business units, team members, and project teams to attain optimal solutions and benefits that comply with the company principles and standards. Contribute to the formulation of short to medium term plans to facilitate continuous business improvement. Deliver a service that meets the needs of the business within the defined Service Level and Service Availability Agreements. Maintain a high level of customer service by analyzing customer feedback and proactively adapting the ICT service to meet customer needs. Contribute to Achievement of Continuous Improvement activities. Actively participate in the Continuous Improvement program. Evaluate, analyze, and document current and future business processes to determine their viability, identify strengths and weaknesses in operations, and explore ways IT can improve, enhance, reduce costs, and optimize benefits. Ascertain and negotiate needs and expectations of multiple stakeholders. Manage and facilitate workshops and requirements gathering sessions. Elicit, understand, and clearly document business/user problems and requirements, and translate into viable IT solutions. Produce functional specification documentation with sufficient information, including flowcharts, use cases, wireframes, and any other diagrams to clarify and confirm business understanding. Develop and maintain an in-depth knowledge of the various systems supported by the team. Consult with business units, team members, and project teams to attain optimal solutions and benefits that comply with principles and standards. Review, analyze, and evaluate business systems and existing environments Provide and document the necessary test cases needed for unit and integration testing. Perform and document Unit, Regression, Negative, and Functional testing. Manage and facilitate User Acceptance Testing sessions. Provide support with Change Management functions to help with the successful adoption of system changes and implementations. Plan and facilitate Production implementation, upgrades, and system changes to secure successful introduction with minimal risk and/or negative impact. Conduct and document Post Implementation Review sessions with relevant stakeholders2. Compile, maintain, and update system manuals, user guides, and FAQs. Provide system usage and functionality hand-over to the relevant system/process owners. Deliver a service that meets the needs of the business within the defined Service Level and Service Availability Agreements. Maintain a high level of customer service by analyzing customer feedback and proactively adapting the ICT service to meet customer needs. Experience: Software Test Analyst: 5 years proven software testing experience, knowledge of the Systems Development Life Cycle, knowledge of Agile development methodology. Business Analyst: 5 years proven Business Analysis experience, knowledge of the Systems Development Life Cycle, knowledge of Agile development methodology. Develop, document, implement, maintain, and regularly review the company IT Quality Assurance Methodology and framework, based on IT industry best practice. Skills Matric / Grade 12 National Diploma or Degree, majoring in Information Systems Software Test Analyst: ISTQB Certification (Advanced Level), ITIL Certification Business Analyst: Diploma in Business Analysis, ITIL Certification

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