Cape Town City Centre: Client and Operations Manager

Key Responsibilities: Oversee and manage onboarding for new local and offshore client investment accounts. Facilitate mandate completion, account documentation, and custodian coordination. Ensure compliance with FICA (local) and KYC (offshore) regulatory requirements Handle transfer reconciliation and accurate opening balances for portfolios. Serve as a key point of contact for high-net-worth clients, ensuring queries and service requests are addressed promptly. Disseminate monthly and quarterly financial reports, ensuring data accuracy and timeliness. Coordinate ad hoc payments, income withdrawals, and client instructions efficiently. Maintain a high standard of communication and professionalism in all client interactions. Drive process optimisation and efficiency in portfolio operations. Maintain legal and regulatory documentation (deeds, mandates, agreements). Monitor liquidity in portfolios to cover fees and cash flow requirements. Assist in developing operational procedures and ensuring documentation is up to date. Collaborate with internal stakeholders on structural enhancements, and implementation of regulatory changes Conduct business process reviews to identify system or procedural inefficiencies. Compile and send tax reports and regulatory documentation to clients. Review monthly investment statements and verify portfolio returns for accuracy Liaise with auditors, compliance teams, and custodians to ensure accurate reporting. Requirements: BCom or related Finance/Investment Management degree Minimum 5 years experience in investment operations, portfolio administration, or fund operations. Experience in a private wealth or asset management firm working with high-net-worth clients. Advanced Excel skills and proficiency with portfolio systems (e.g., Bloomberg) beneficial. Knowledge of both local and offshore investment structures and platforms.