Cape Town City Centre: Contact Centre Agents – US Campaign posted by EXL Service

Join our dynamic team as a Customer Service Representative, where you’ll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills, you’ll deliver exceptional service experiences while contributing to a collaborative team environment. If you’re committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us. Minimum 6 Months contact centre experience Matric (minimum) Excellent telephone etiquette and service delivery skills Strong communication skills and effective listening abilities Effective organizational and time-management techniques Exhibit patience and a positive outlook when working with policyholders Contribute to an environment of accountability, collaboration and teamwork Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.) Able to commit to the entirety of the training program and work within a structured operation environment. Please note that your application will automatically deemed unsuccessful if you do not have 6 month contact centre experience.