Cape Town City Centre: Credit Risk Manager

The key responsibilities are: Review and approve customer credit limits and payment terms : Regularly assess the creditworthiness of customers to set appropriate credit limits. Negotiate payment terms that balance company cash flow with customer needs. Review and develop internal procedures for approval : Streamline internal processes to ensure efficiency and minimize errors in approving credit. Review current approval workflows and update policies to reflect best practices. Ensure that staff is properly trained : Provide ongoing training for the team to ensure they are up to date with credit risk management practices, company procedures, and customer service skills. Manage staff to deliver on expected outputs : Set clear goals for the credit team, monitor performance, and provide support and guidance to meet organizational targets. Ensure that best practice processes and procedures are implemented and followed to reduce the group’s credit risk to an acceptable level : Implement standardized processes for credit assessment, monitoring, and debt collection to minimize potential losses. Engage with credit insurers and ensure that policies are maintained and renewed on time : Work closely with credit insurance providers to protect against potential losses from customer defaults, ensuring that coverage remains active and sufficient. Engage with customers to build lasting relationships : Establish and maintain positive customer relationships to facilitate smoother credit transactions and enhance customer loyalty. Assist with debt collection efforts : Support the debt collection process by identifying high-risk accounts and ensuring follow-up actions are taken in a timely manner. Ensure that all requirements as per insurance policies are adhered to : Monitor compliance with the terms and conditions of credit insurance policies to avoid coverage gaps. Reporting on current debtor’s book : Regularly report on the status of outstanding debts, including aged receivables, payment trends, and collections progress. Proactively manage credit risk of the business : Continuously assess the credit risk of the portfolio, identifying high-risk customers or sectors and taking proactive actions to mitigate potential losses. Build a high-performing team : Focus on developing a strong, cohesive team capable of achieving high performance through motivation, mentorship, and skill development.