Cape Town City Centre: Customer Liaison

Duties and responsibilities: Customer Satisfaction & Claims Management: Ensure high levels of customer satisfaction by efficiently handling product claims, credits, and returns in line with company policies. Claims Investigation & Resolution: Conduct thorough investigations into claims, documenting findings and ensuring timely resolution. Sales Team Support: Provide proactive support to Sales Managers and Consultants, assisting with queries and complaints. Query Resolution: Address and resolve general customer and internal queries with professionalism and accuracy. Administrative & Ad Hoc Tasks: Perform general administrative duties and assist with ad hoc tasks as required to support team operations. Requirements: National Senior Certificate Minimum 6 years experience in a similar role in customer service Knowledge of textiles/fabric industry Proven customer support experience Excellent communication skills (written and verbal) Problem solving skills Ability to work under pressure in a fast-paced environment Very good attention to detail Exceptional Interpersonal skills Ability to multitask, prioritize & manage time effectively Must have own reliable transport Required to work every second Saturday from 09:00 till 14:00