Job Description
About the Role
We are seeking a highly skilled Customer Service Agent to join our team at Merchants SA Pty Ltd in Cape Town City Centre. As the first point of contact for our Banking customers, you will be responsible for providing exceptional customer service via voice and chat channels, ensuring that customer requests are met, relationships are built, and customer satisfaction is maintained.
Key Responsibilities
- Manage Query Resolutions – Provide information on product.
- Guide customers on process.
- Educate customers on digital experience of the Mobile App.
- Escalate exceptions which require investigations to Back Office including but not limited to Fraud, Deceased Estates, Disputes and Court Order Payments
Requirements
- 12 Months Banking Experience
- Matric certificate or NQF Level 4
- Neutral and clear tone
- Clear ITC & Criminal record
Qualifications
- Matric certificate or NQF Level 4
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in Cape Town Region
The customer service and support industry is a vital component of the Cape Town region’s economy, with a high demand for skilled professionals to provide excellent service to customers across various sectors. Typically, this field offers a stable and growth-oriented career path, especially in industries that rely heavily on customer interaction, such as technology and financial services.
In terms of compensation, salaries for customer service and support roles in Cape Town can vary widely depending on factors like experience, company size, and industry sector. Generally, salaries range from R20 000 to R40 000 per month for entry-level positions, while more senior roles can command salaries between R50 000 to R80 000 per month. However, it’s essential to note that these are broad estimates and actual salaries may differ based on individual circumstances.
Common skills required for customer service and support roles in Cape Town include excellent communication and problem-solving skills, the ability to work well under pressure, and a strong knowledge of products or services being offered. Additionally, many employers also look for candidates with basic computer skills, such as Microsoft Office proficiency, and experience working in a team environment.
The technology industry is one of the most significant sectors that employ customer service and support professionals in Cape Town, alongside financial services and manufacturing. Other common industries include healthcare, e-commerce, and education. In these sectors, customer service representatives play a crucial role in resolving customer complaints, answering queries, and providing overall support to customers.
For those looking to start or advance their careers in customer service and support, there are numerous opportunities for growth and development. Typically, career progression paths involve moving into more senior roles within the company or exploring opportunities in related fields like account management, sales, or operations. With experience, it’s also possible to transition into specialized roles, such as technical support specialist or customer success manager.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Follow up your job application with a polite email if you haven't heard back within a week.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Johannesburg: Bookkeeper – Bedfordview
Our client, a well-established company based in Bedfordview, is seeking a meticulous and experienced Bookkeeper to join their close-knit team.…
View JobCenturion: Software Web Developer (6 Months) posted by IQbusiness South Africa
Software Web Developer (6 Month Contract) Centurion - Hybrid Company Overview iqbusiness is Africas futurefocused management and digital growth enabler,...
View JobWorcester: Operations Manager posted by NDC Personnel & Contractors CC
Urgent hiring opportunity: apply today to be considered. Step into a rewarding role as an Operations Manager with a respected…
View JobGauteng: Telesales Representative posted by Affinity Life Limited
Join our Team: We're Hiring Experienced Telesales Agents ! Are you Passionate about the insurance industry and ready to take…
View JobCenturion: Data Analyst posted by IQbusiness South Africa
iqx the Technology Division of iqbusiness seeking a highly skilled Data Analyst. You will be responsible for gathering, analyzing, and…
View JobUmhlanga Rocks: Financial Adviser posted by Liberty Standard Bank Group 2
Become a Financial Advisor | High Earning Potential | Build Your Practice Are you ready to build your own business…
View Job
Browse Employers
Job Alerts