Cape Town City Centre: Customer Service Consultant (Centurion)

Duties & Responsibilities: Attend to all phone, email, and walk-in customers in a friendly and professional manner. Answer all phone calls and assist customers telephonically, return customer calls timeously. Answer all tickets daily and assist customers with queries. Create clients on the SAGE Accounting System. Send quotes to clients and follow up daily on quotes sent. Attend to what’s up queries on the company cell phone. Ensure that all transactions are done effectively and timeously from the date of receipt. This includes ensuring all forms are completed correctly and the correct supporting documents are attached. Ensure all transactions are submitted to the correct Departments. Contact clients if transactions are returned to discuss problems with them. Ensure tickets are closed when transactions are finalized. Make number plates for clients if necessary. Ensure that all outstanding money is received from clients before documents are handed to the client. Should documents be handed to clients without full outstanding money being paid, the consultant will be held liable to pay the money. Filing and scanning of all documents. Booking couriers for all customers and balancing courier invoices. Sending out outstanding invoices to clients and following up with regard to payments. Use tickets at all times for communication, if communicating via email. Create a ticket when working on an email and then correspond on there. Achieving monthly sales targets.