Menu Close

Cape Town City Centre: Customer Support Services Agent

Customer Support Services Agent

Posted on 2025-03-15

Job Summary

Key Accountabilities/ Principle Responsibilities Ensure that all station staff carry out and perform their duties strictly in accordance with the contractâ??s Quality Management System encompassing: · The Clients Rules · Customer Relations · Cash Management Procedures · Passenger Management Procedures · Security Procedures · Cleaning Procedures · Health and Safety Procedures PRIMARY DUTIES Comply with start-of-shift, break-in-shift and end-of-shift utilising the biometrics system and hard copy timesheet procedures and systems Inform customers of route, timetable and fare system information Distribute public information communication material Assist universal access passengers Be polite and always display a passenger friendly attitude (even when not on shift and in uniform) Comply with and implement all tasks and procedures as detailed in the Passenger Management Procedures Protocols: Monitor fare evasion and fraud control Clear busses during service and events Ensure that cards of all passengers are checked and valid Ensure effective gate control Register complaints and record incidents in the security occurrence book and report item to the station co-ordinator Recording of passenger numbers when required Provide MyConnect Card product information and knowledge on how the system works Wayfinding to key destinations in the vicinity of the Stations and stops Queue management at kiosks All other transport related relevant information such as links to other public transport services such as rail Operate sliding doors and ensure that itâ??s closed when no services are at the station/platform Responsible for passenger queues and layout of barriers in compliance with OHS Always adhere to the prescribed uniform code and name tags Ensure working areas are kept neat and tidy Ensure that handover takes place at end of shift HSEQ compliance, awareness, and checklists Comply with all instructions and requests from station management and supervisors SECONDARY DUTIES Multi skilled to provide cashier and validator services Assist with special events and monitor crowd control Monitor tap-in and tap-out at entry and exit gates Co-ordinate operational equipment such as, loud hailers, counters and radios if and when required. Any duties as requested by the management from time to time to ensure no disruptions to operations Key Skills and Experience Grade 12 Good knowledge of all Clients products Previous experience in a customer relationship environment Computer literacy Understand the importance of good customer relationship skills People and Management Skill Excellent customer care skills Good communication skills in both written and verbal format Interactive personality with the ability to communicate with diverse groups of people across all levels Good attention to detail Take ownership of tasks Calm disposition Additional Responsibilities and Skills The employee acknowledges that all duties performed will reflect on the brand and will directly impact the business as well as product provided. The employee will always thus act in a professional manner and ensure necessary steps are taken to mitigate It should be noted that for operational reasons, it may be necessary for you to perform tasks other than those described herein from time to time. Prescribed procedures may be amended by management as and when required. Interested? Submit your CV now. All vacancies advertised by AFMS Group are in full adherence to South African labour legislation, including the Employment Equity Act, Labour Relations Act, and Basic Conditions of Employment Act. We strive to create an inclusive workplace that values diversity and welcomes applications from all qualified individuals, regardless of race, gender, disability, or any other protected characteristic. Our recruitment process is fair and equitable, focusing on the qualifications, skills, and experience that are relevant to each role. We ensure that all candidates are treated equally, and no discrimination will be tolerated. By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act 2014 (POPIA) for recruitment and hiring purposes. For information on AFMS Group, including more information on our company culture, visit our website at

View Job  Cape Town City Centre: Senior Process Engineer

Customer Support Services Agent position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-03-15 in the Customer Service Support category

Click Go Apply to apply online!


You might also like these jobs in the same area.

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Cape Town: Customer Service & Post-Sale Support – Permanent Post posted by Right Kareer

In this position you`ll be responsible for overseeing the sales operations of a company, providing guidance, and ensuring the sales team meets its targets. Here`s a typical job description for each role.Key Responsibilities:Team Management: Lead and motiva


View Job
Customer Service & Post-Sale Support – Permanent Post

Somerset West: Customer Support Consultant

Customer Support Consultant (POS25031) Somerset West R 20 000 to R 25 000 per month (negotiable depending on your experience) Requirements: Training/ Educator or Consulting experience Bachelor`s Degree in Accounting or at least 3 years of bookkeeping exper


View Job
Customer Support Consultant

Johannesburg: Customer Support Technician – Crusher Installation (Boksburg)

Preferred Qualifications & Skills: - Matric (Grade 12) with English (preferred) - Qualified Millwright (Trade) or Qualified Fitter (Trade) - National Diploma in Mechanical Engineering - 3-5 years of relevant industry experience - Proficiency in manufacturi


View Job
Customer Support Technician – Crusher Installation (Boksburg)

Hermanus: Customer Support Agent – Money Remittance/Cross Border Transfers

Job title: Customer Support Agent - Money Remittance/Cross Border Transfers Job Summary: We are seeking a highly motivated and customer-focused individual to join the team as a Customer Support Agent for our client`s Money Remittance/Cross Border Transfers


View Job
Customer Support Agent – Money Remittance/Cross Border Transfers

Johannesburg: It Field Engineer/Customer Support Engineer (L2)

The role: Build, install, and configure workstations, servers, networking devices and cloud services Troubleshooting hardware, OS, and Software related issues on workstations and servers Server management and desktop support (Active Directory, Domain, Wind


View Job
It Field Engineer/Customer Support Engineer (L2)

Cape Town City Centre: It Field Engineer/Customer Support Engineer (L2)

The role: Build, install, and configure workstations, servers, networking devices and cloud services Troubleshooting hardware, OS, and Software related issues on workstations and servers Server management and desktop support (Active Directory, Domain, Wind

View Job  Cape Town City Centre: Business Analyst

View Job
It Field Engineer/Customer Support Engineer (L2)

Durban: It Field Engineer/Customer Support Engineer (L2)

The role: Build, install, and configure workstations, servers, networking devices and cloud services Troubleshooting hardware, OS, and Software related issues on workstations and servers Server management and desktop support (Active Directory, Domain, Wind


View Job
It Field Engineer/Customer Support Engineer (L2)

South Africa: Customer Support Administrator

Key Responsibilities Respond to Customer Inquiries: Provide prompt, friendly, and professional responses to customer emails regarding products and services. Offer Technical Guidance: Assist customers with installation guides, troubleshooting tips, and gene


View Job
Customer Support Administrator

Cape Town: Customer Support Manager – Entry Level posted by Right Kareer

You`ll be the voice of our brand, communicating with customers, identifying their needs, and delivering a top-notch experience. You`ll be the superhero they need, retaining customers, logging complaints, and offering new products and services that make the


View Job
Customer Support Manager – Entry Level

Johannesburg: Customer Support Operations Manager

Are you a highly technical and detail-oriented leader with a passion for optimising customer support operations? A leading technology-driven company is looking for a Customer Support Operations Manager to oversee its end-user support services. This role is


View Job
Customer Support Operations Manager

Waterfront: Properties Support Consultant: Customer Service (Afrikaans Fluency) – City Centre, Cape Town

Properties Support Consultant: Customer Service (AFRIKAANS Fluency) City Centre, Cape Town R15 0000 P/M Basic Per Month PLUS Performance Based Incentives & Pension Benefit Our client, a growing online travel business is currently expanding If you`re the ki


View Job
Properties Support Consultant

Cape Town City Centre: Customer Support Services Agent

Key Accountabilities/ Principle Responsibilities Ensure that all station staff carry out and perform their duties strictly in accordance with the contractâ??s Quality Management System encompassing: · The Clients Rules · Customer Relations ·


View Job
Customer Support Services Agent

Johannesburg: Head Of Customer Support

Head of Customer Support About the Role: We are seeking a dynamic and experienced Head of Customer Support to lead and manage our customer support department. The successful candidate will be responsible for ensuring exceptional customer service, enhancing


View Job
Head Of Customer Support

Johannesburg: Head Of Customer Support

Head of Customer Support About the Role: We are seeking a dynamic and experienced Head of Customer Support to lead and manage our customer support department. The successful candidate will be responsible for ensuring exceptional customer service, enhancing


View Job
Head Of Customer Support

Johannesburg: Head Of Customer Support (Medical Aid/Insurance / Healthcare) posted by Isilumko Staffing

A well known leader in pathology laboratories is on the lookout for an experienced, results driven, creative and ethical candidate to join them as Head of Customer Support.Qualifications:MatricMBA10 - 15 years` work experience within healthcare / medical i


View Job
Head Of Customer Support (Medical Aid/Insurance / Healthcare)

Johannesburg: Head Of Customer Support posted by Isilumko Staffing

Head of Customer SupportAbout the Role:We are seeking a dynamic and experienced Head of Customer Support to lead and manage our customer support department. The successful candidate will be responsible for ensuring exceptional customer service, enhancing c

View Job  Cape Town City Centre: Property On-Boarding Consultant ( Cbd)

View Job
Head Of Customer Support

Johannesburg: Head Of Customer Support posted by Isilumko Staffing

Head of Customer SupportAbout the Role:We are seeking a dynamic and experienced Head of Customer Support to lead and manage our customer support department. The successful candidate will be responsible for ensuring exceptional customer service, enhancing c


View Job
Head Of Customer Support

South Africa: Sales Support Manager (Customer Liaison) posted by Lumina Personnel

A Provider of high-end architectural design furniture, fabrics, textiles and luxury homeware.Requirements:National Senior CertificateDrivers LicenseLanguages; Fluent in English and one other SA language preferably Afrikaans (area dependent)Min work experi


View Job
Sales Support Manager (Customer Liaison)

Johannesburg: Customer Service Agent €“ Credit Card Support (3-Months Contract) posted by Isilumko Staffing

Are you passionate about delivering exceptional customer service in the banking industry? Were looking for an experienced Customer Service Agent to join our team, focusing on credit card-related queries on a 3-month contract.Key Responsibilities:Handle inc


View Job
Customer Service Agent €“ Credit Card Support (3-Months Contract)

Johannesburg: Customer It Support Agent (6 Months Contract) posted by Isilumko Staffing

**Join Our Team as a Customer IT Support Agent/Front Desk Support!**Are you passionate about providing exceptional customer service while diving into the dynamic world of IT support? We`re seeking a talented individual to join our team as a Customer IT Sup


View Job
Customer It Support Agent (6 Months Contract)

Durban: Frontline Customer Support And Data Capturing posted by CTU Career Chatz

Job Summary: We are seeking a highly motivated and customer-oriented Frontline Customer Support and Data Capturing individual to join our team. The role of a Frontline Customer Support position is to provide efficient and effective frontline support. The s


View Job
Frontline Customer Support And Data Capturing

South Africa: Frontline Customer Support And Data Capturing posted by CTU Career Chatz

Job Summary: We are seeking a highly motivated and customer-oriented Frontline Customer Support and Data Capturing individual to join our team. The role of a Frontline Customer Support position is to provide efficient and effective frontline support. The s


View Job
Frontline Customer Support And Data Capturing

Johannesburg: Customer Support Team Lead posted by Datafin

Customer Support Team LeadOtherJohannesburg - Gauteng - South AfricaENVIRONMENT: Our client is a pioneering financial services provider that merges compliance, security, and customer support into a single, streamlined function. They are currently looking


View Job
Customer Support Team Lead

Johannesburg: Customer Support Agent posted by Datafin

Customer Support AgentOtherJohannesburg - Gauteng - South AfricaENVIRONMENT: Our client is a rapidly expanding digital banking platform that redefines traditional banking through innovative, technology-driven solutions. Renowned for delivering seamless dig


View Job
Customer Support Agent

South Africa: Properties Support Consultant: Customer Service (Afrikaans Fluency) – City Centre, Cape Town posted by Elev8

Properties Support Consultant: Customer Service (AFRIKAANS Fluency) – City Centre, Cape TownR15 0000 P/M Basic Per Month PLUS Performance Based Incentives & Pension BenefitOur client, a growing online travel business is currently expand


View Job
Properties Support Consultant

Error making API request.
Share this to someone who needs a job:
Posted in Jobs in Cape Town City Centre, Jobs in Cape Town Region

More Jobs in Your Area