Cape Town City Centre: Incident Manager

December 4, 2025 Jobs in Cape Peninsula

Cape Town Region

IT / Computing / Software

Job Description

Knowledge, Skills and Experience Relevant Certificate or IT Diploma ITIL Foundations 5 years IT Experience 2-3 years experience as an Incident Manager Good understanding of Incident management processes and reporting Metrix, ITSM tools, financial services systems knowledge advantageous IT Risk and Cyber Security awareness advantageous Excel skills intermediate level Change Management (stand in for Change Manager or running with changes fixing incidents) Reporting and trending on stats and SLA Identifying process improvements Knowledge Base in ServiceNow this is key for Incident Management.

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