Cape Town City Centre: Junior Business Analyst

The Business Analyst will support the analysis, documentation, and delivery of business solutions within iOCO. This role involves assisting in gathering requirements, mapping processes, supporting testing activities, and providing insights to help design effective solutions. The role is ideal for candidates starting their career in business analysis and looking to grow their expertise in a collaborative, technology-driven environment. What you’ll do: Assist in gathering and documenting business and technical requirements. Support the creation of process maps, workflow diagrams, and system documentation. Analyze business needs and identify possible solutions in collaboration with senior team members. Provide support during user acceptance testing (UAT) and collect feedback for continuous improvement. Collaborate with development, QA, and project teams to ensure alignment with business objectives. Contribute to improving business processes and solutions through structured analysis and reporting. Your Expertise: Minimum of 1 year of experience in roles such as Business Analyst, Technical Business Analyst, System Analyst, System Engineer, Quality Assurance, or Business Requirement Analysis. Strong analytical, problem-solving, and communication skills. Ability to work effectively in a team and manage multiple priorities. Knowledge of business analysis techniques, including process mapping and workflow documentation. Exposure to user acceptance testing (UAT) and feedback collection. Basic understanding of software development lifecycle (SDLC) and IT frameworks. Attention to detail and commitment to delivering quality outputs. Eagerness to learn and develop professionally in a fast-paced, technology-focused environment. Qualifications: National Diploma in Information Communication Technology (ICT) or related field, with some exposure to Information Systems.