Cape Town City Centre: Patient Services Manager

An exciting vacancy exists for a Patient Services Manager for a private hospital in southern suburbs of Cape Town. In this role the successful candadate will plan, organise and execute the revenue cycle management at a hospital facility. The incumbent manages a team of specialist that contribute to hospital finances through accurate billing and risk mitigation processes. Requirements: Relevant BCur Degree or General Nursing Diploma Post Graduate qualification in Nursing Management or other Business Management (preferred) 3-5 years experience in a similar role in private healthcare. Experience in Billings and Case Management advantageous, including ICD10 and CPT coding Must demonstrate well-developed communication skills and excellent customer service skills. Must be adaptable and able to perform perform a variety of duties without loss of efficiency or composure. Must be computer literate. Duties: Ensure efficient management Reception, Admissions, Case Management and Billing Auditing departments. Ensure revenue and collection targets are achieved effectively by the department. Monitor and ensure WIP (Work-in-Progress) is within the agreed upon periods. Ensure overall rejections are within the acceptable threshold. Review, audit and sign off on all consignments to ensure accuracy of billing and minimization capital loss. Conduct daily EOC (End of Case) reconciliation to ensure billings are done within the allotted timeframes per funder standards. Ensure case managers follow proper coding protocols to reduce rejection rates. Ensure case managers Maintain up-to-date register of length of stay and update the funders regularly to ensure all services rendered are paid. Lead and drive the accurate and business billing process to ensure Patient Services metric targets are achieved. Analyse data trends relating to rejections and short payments. Ensure all files requested and utilized are in accordance with company’s standards.