Cape Town City Centre: Servicer Desk Analyst

Your Daily Cleanup Includes: Scrubbing through tickets and incidents like a pro (ITIL-style) Wiping down desktops, laptops, mobile devices, and peripherals Unclogging network bottlenecks and flushing out software bugs Sanitizing user accounts (AD, Microsoft 365) and permissions Dusting off enterprise apps (MS Office, Teams, Outlook, VPN) Polishing up new hire setupsimaging, configuring, deploying Keeping the IT asset inventory spotless and up to date Documenting fixes and procedures so others dont make the same mess Providing desk-side support with a smile and a metaphorical mop Tools in Your Janitor Cart: Windows 10/11, Microsoft 365, Active Directory Ticketing systems (you know how to sweep through queues) Remote support tools (TeamViewer, AnyDesk) VoIP & video conferencing (Zoom, Teams Rooms) ITIL know-how (Incident, Request, Change) Endpoint security basics Strong troubleshooting across hardware, software & networks Why Youll Shine Here: Youll be the go-to for keeping IT spotless Work on head office projects and support remote teams Flexibility for on-call rotations and critical rollouts A team that values professionalism, confidentiality, and a clean tech environment Ready to clean up the chaos? Contact Seth Hickley at