Cape Town City Centre: Store Manager

February 25, 2026 Jobs in Cape Peninsula

Job Description

A leading premium eyewear retailer is seeking experienced, driven and fashion-forward Store Managers to lead high-performing retail teams across the above locations. The Store Manager is responsible for the direct supervision of the store, ensuring the achievement of sales and profit objectives, maintaining exceptional service and operational standards, and leading and motivating the team. The role focuses on delivering superior sales results by assisting customers in selecting products best suited to their lifestyle while executing company initiatives. Locations: Cavendish Square (Cape Town) Somerset Mall (Somerset West) Gateway Theatre of Shopping (Durban) Key Responsibilities Sales Performance Drive and manage the store sales plan and individual targets Monitor daily sales performance and implement corrective actions where needed Lead the team in consultative selling and product recommendations Review sales and operational objectives with the Area/Centre Manager Ensure staff are fully informed on procedures, promotions and policies Authorise discounts in line with company guidelines People Management & Development Prepare and manage staff schedules aligned to peak trading times Recruit, train and develop high-performing Sales Consultants Provide regular coaching, feedback and performance management Conduct weekly team meetings to review performance Manage disciplinary matters in line with company policy Build and maintain a strong talent pipeline within the mall community Facilitate onboarding and ongoing training initiatives Customer Experience Lead by example in delivering exceptional customer service Resolve customer queries and complaints professionally and timeously Build strong customer relationships to encourage repeat business Assess repairs and manage warranty processes effectively Stay informed on fashion trends, retail trends and competitor activity Stock Control Maintain strict inventory control and minimise stock loss Plan and manage stock takes Investigate and report discrepancies Ensure daily stock counts per shift Process returns and IBTs according to company procedure Manage shrinkage within targeted ratios Store Operations Ensure store presentation meets visual merchandising standards Maintain high housekeeping and cleanliness standards Oversee daily cash-ups and banking Perform daily cash reconciliation Ensure control sheets are completed for each shift change Maintain sufficient operational and cleaning supplies Minimum Requirements Essential Matric certificate Previous retail or customer service experience Proven track record of achieving sales targets Preferred Tertiary qualification in Retail Management or Commerce Minimum 2 years’ retail management experience

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How to Apply

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About Retail / wholesale Jobs in Cape Town Region

The retail and wholesale sector in the Cape Town region is a dynamic and competitive industry, with many opportunities available for individuals seeking to start or advance their careers. Generally, job seekers can expect to find a range of roles across various sectors, including financial services, technology, manufacturing, and more. Typically, these positions require strong communication and customer service skills, as well as the ability to work in fast-paced environments.

When it comes to salary expectations, it’s essential to note that broad ranges can vary significantly depending on factors such as experience, company size, and industry sector. Generally, entry-level roles may fall within a range of R30 000 – R60 000 per annum, while more senior positions can command salaries ranging from R80 000 – R150 000 or more. However, please note that these figures are only rough estimates, and actual salaries may differ depending on individual circumstances.

Common skills required for retail and wholesale roles in the Cape Town region include excellent communication and customer service skills, as well as basic mathematical and analytical skills. Many employers also require staff to be proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint. Additionally, strong organizational and time management skills are often essential, as well as the ability to work well under pressure and meet deadlines. Other common skills include inventory management, sales and stock control, and basic first aid.

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In terms of industry sectors, retail and wholesale roles can be found in a range of industries, including financial services, technology, manufacturing, and more. The financial services sector is particularly prevalent, with many banks and financial institutions employing staff to manage their retail operations. Technology companies also commonly require staff to manage their online stores and e-commerce platforms. Manufacturing and distribution companies often employ staff to manage their warehouses and logistics.

For those seeking to advance their careers in the retail and wholesale sector, there are many opportunities for career development and progression. Typically, senior roles involve more responsibility and decision-making, with salaries commensurately higher. Some common career paths include management and leadership positions, such as store manager or department head, as well as specialist roles like supply chain management or inventory control. With experience and training, individuals can also pursue careers in related fields, such as logistics or supply chain management.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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