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Cape Town City Centre: Technical Support Specialist

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Job Description

About the Role

The Technical Support Specialist role in Cape Town City Centre involves resolving user issues, managing support tickets, and assisting with implementing new technologies. This position is ideal for someone who enjoys solving problems, communicating clearly, and maintaining operational efficiency.

Key Responsibilities

  • Resolve user issues
  • Manage support tickets
  • Assist with implementing new technologies

Requirements

  • Minimum 3 years in IT or Systems Support
  • Strong troubleshooting across hardware, software, and networks
  • Experience with ticketing systems and remote support
  • Ability to guide non‑technical users through solutions
  • Comfortable analysing logs and identifying recurring issues

Qualifications

IT-related certificate or diploma (A, N or similar)

Salary & Benefits

(No information provided in the original job description)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

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In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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