Cape Town: Community Engagement Agent posted by Lewis Stores (PTY) Ltd

Job Description:

The Community Engagement Agent will be the frontline representative, engaging daily with customers through social media, live chat, and review platforms to ensure a positive brand experience.

Key Responsibilities:

• Respond to customer inquiries, reviews, and feedback promptly.
• Record interactions and escalate complex queries.
• Identify customer sentiment trends and report findings.
• Assist in growing our online community presence.

Qualifications:

• High school diploma or equivalent; tertiary education is an advantage.
• Experience in customer service, social media management, or call centres.
• Strong communication skills.
• Attention to detail and positive attitude.