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Cape Town: Customer Service Representative posted by CallForce

Date 2024-12-25
Job Title Customer Service Representative
Employer CallForce
More Information
Salary 9000
Category Professions
Location Western Cape
/ Cape Town

Job Summary

Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!

What Youll be Doing

Do you have a passion for helping others & ensuring peace of mind? In this role, youll work to resolve the customers issues swiftly & handling customer enquiries over email, social media platforms & making outbound client follow ups.

During a Typical Day, Youll

  • Answer incoming communications from customers over email or social media platforms
  • Phoning customers back with relevant feedback
  • Conduct research to provide answers for customers to resolve their issues

Requirements

  • Matric
  • Fluent English (Higher Grade English pass in Matric)
  • 2-3 years or more of customer service experience in a Contact Centre
  • Automotive experience of having worked in a complaints department, will be an advantage

Working Hours

  • 09h00 23h00 Monday to Sunday on rotational shifts

Salary R9 000

What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds

A Bit More About Your Role

Well train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers.

You`ll report to Team Lead. Youll contribute to the success of the customer experience as well as the overall success of the team.

Customer Service Representative position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-12-25 at 13:29:06 in the Professions category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
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We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.

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Posted in Jobs in Cape Town, Jobs in Western Cape

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Cape Town: Customer Service Representative posted by CallForce

Date 2024-12-25
Job Title Customer Service Representative
Employer CallForce
More Information
Salary 9000
Category Professions
Location Western Cape
/ Cape Town

Job Summary

Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!

What Youll be Doing

Do you have a passion for helping others & ensuring peace of mind? In this role, youll work to resolve the customers issues swiftly & handling customer enquiries telephonically and email correspondence.

Key responsibilities:

  • Answer inbound voice calls from customers regarding automotive queries
  • Calling customers back with relevant feedback
  • Conduct research to provide answers for customers to resolve their issue
  • Identify and respond to the customers needs with helpful solutions, delivering a high-quality service
  • Apply empathy and patience when dealing with irate customers
  • Apply excellent listening skills and probing techniques to establish relevant information to resolve the query

Requirements

  • Matric National Diploma with English as a 2nd language subject pass mark
  • 2 years call centre and BPO level experience Mandatory
  • 1-year Complaints handling or cases management ideal/ beneficial
  • Technical query handling ideal/beneficial
  • Stakeholder and negotiation skills Mandatory
  • Experience of UK customer- beneficial
    • experience working on any inbound UK campaign (insurance, telco, retail and/or utility) would be beneficial.
  • C1 level language Mandatory
  • Experience of multiple systems: Microsoft, email, excel proficiency- Mandatory

Working Hours

  • 09h00 23h00 Monday to Sunday on rotational shifts

Salary R9 000

  • Benefits after probation:
    • Medical Aid- Kaelo Flexiplan;
    • Basic Life Cover
    • Funeral Cover
    • Pension Fund: company and employee contribution
    • Employee Assistance Program: 24 hours trauma counselling, etc.

What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership
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A Bit More About Your Role

Well train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers.

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Customer Service Representative position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-12-25 at 13:27:00 in the Professions category

Click Go Apply to apply online!


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Posted in Jobs in Cape Town, Jobs in Western Cape

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