Cape Town: Customer Service Representative posted by Pure Placements (PTY) LTD

Customer Service Representative (UK Support) Cape Town

R15,000/month + discretionary bonus

Bloubergstrand – Big Bay (soon)

20 days leave + public holidays

Medical Aid cover planned

Love solving problems and making customers smile?

Join our clients team one of the UKs fastest-growing LED lighting companies as they build a brand-new customer service hub in Cape Town.

Theyre not your average e-commerce company. They believe great service beats everything. And were bringing that belief to South Africa, where you can grow your career from the ground up.

? What you will do

Working closely with our clients’ UK-based team in Manchester, youll be part of a friendly and focused customer service squad that handles:

• Calls and email queries from UK customers
• Order issues: missing items, parcel redirection, returns
• Stock availability and product questions
• Fast, professional, right-first-time problem-solving

Youll be a key voice of their brand, and your work will directly impact customer satisfaction and loyalty.

? What were looking for

• Grade 12 qualification
• 3+ years of customer service experience within the e-commerce space
• Strong Freshdesk experience
• Brightpearl CRM experience is beneficial
• Strong English communication skills (written & spoken)
• A friendly, can-do attitude and love for customer service
• Ability to multitask and stay calm under pressure
• Attention to detail and a proactive approach
• Own reliable transport is a bonus