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Cape Town: Customer Service Representative posted by Pure Placements (PTY) LTD

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Job Description

Customer Service Representative (UK Support) Cape Town

R15,000/month + discretionary bonus

Bloubergstrand – Big Bay (soon)

20 days leave + public holidays

Medical Aid cover planned

Love solving problems and making customers smile?

Join our clients team one of the UKs fastest-growing LED lighting companies as they build a brand-new customer service hub in Cape Town.

Theyre not your average e-commerce company. They believe great service beats everything. And were bringing that belief to South Africa, where you can grow your career from the ground up.

? What you will do

Working closely with our clients’ UK-based team in Manchester, youll be part of a friendly and focused customer service squad that handles:

  • Calls and email queries from UK customers
  • Order issues: missing items, parcel redirection, returns
  • Stock availability and product questions
  • Fast, professional, right-first-time problem-solving

Youll be a key voice of their brand, and your work will directly impact customer satisfaction and loyalty.

? What were looking for

  • Grade 12 qualification
  • 3+ years of customer service experience within the e-commerce space
  • Strong Freshdesk experience
  • Brightpearl CRM experience is beneficial
  • Strong English communication skills (written & spoken)
  • A friendly, can-do attitude and love for customer service
  • Ability to multitask and stay calm under pressure
  • Attention to detail and a proactive approach
  • Own reliable transport is a bonus
View Job  Johannesburg: Junior Digital Marketing Specialist - Portuguese-speaking posted by Ad Talent Africa



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