Job Description
About the Role
Our client in the Digital Printing industry is seeking an Outbound Call Centre Agent to join their team in Pretoria East. The successful candidate will be responsible for delivering exceptional customer experiences and driving sales growth through telesales.
Key Responsibilities
- To uphold the brand and the perception of the brand in the market by ensuring a consistent high-quality customer experience when contacting businesses or private individuals by phone
- Deliver prepared sales scripts to persuade potential customers to avail of Copy Center services and product
- Describe services and products
- Respond to questions
- Identify and overcome objections
- Take the customer through the sales process
- Obtain customer information
- Obtain possible customer leads
- Maintain customer/potential customer data bases
- Follow up on initial contacts
- Capturing all customer interactions whether from telephonic or email on the CRM system
Requirements
- Matric/Diploma
- Understanding of contact center environment and technology
- 2-3 years previous experience in a Call Centre environment in telesales with a proven track record in sales
- Preferably have a similar background or in a Copy Center environment
- Fully bilingual in English and Afrikaans
- Computer literacy
Qualifications
No qualifications mentioned.
Salary & Benefits
R7 000 + Incentives
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Online and Digital Media Jobs in Gauteng
In Gauteng, the online and digital media industry continues to experience significant growth, driven by increasing demand for digital solutions and online presence across various sectors. This has led to a thriving job market with numerous opportunities for skilled professionals. As a result, career seekers in this field can expect to find a diverse range of roles available, from creative and technical positions to management and leadership roles.
Salary expectations for online and digital media roles in Gauteng are typically broad, with varying levels of compensation depending on factors such as experience, company size, and industry sector. Generally, salaries range from R600 000 to R1,5 million per annum, although these figures can vary significantly. For example, senior roles or those in large corporations may command higher salaries, while entry-level positions or startups may offer more modest compensation.
Common skills for online and digital media professionals include proficiency in design tools such as Adobe Creative Suite, programming languages like HTML, CSS, and JavaScript, and experience with content management systems and social media platforms. Additionally, strong analytical and problem-solving skills are often required, as well as the ability to work collaboratively in a fast-paced environment.
Many industries commonly employ online and digital media professionals, including financial services sector companies, technology industry players, manufacturing sector firms, and e-commerce businesses. These roles can provide valuable opportunities for career advancement and professional growth.
Career development in online and digital media is often driven by ongoing education and training. Many professionals in this field pursue additional qualifications or certifications to stay up-to-date with the latest technologies and trends. With experience, they may move into leadership or management roles, overseeing teams of designers, developers, and project managers. Others may choose to specialize in specific areas, such as UX design, digital marketing, or social media strategy.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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