Cape Town: Customer Support Agent posted by FOUR POINT 0

The Customer Support Agent is responsible for managing incoming customer interactions across phone, email, and other communication channels. The role ensures accurate information delivery, efficient order processing, and timely Level 1 issue resolution for sales, technical, and operational queries. This position is essential in upholding customer satisfaction and driving operational excellence.

Responsibilities

• Manage and resolve customer queries via phone, email, and other communication platforms.
• Provide clear and accurate product and service information.
• Process orders efficiently in the system and liaise with relevant teams.
• Conduct Level 1 troubleshooting and escalate unresolved issues when necessary.
• Maintain comprehensive and accurate records of customer interactions.
• Adhere to service level agreements and uphold quality standards.

Essential Requirements

• NQF Level 4 or equivalent in Electrical, Mechatronics, or a related technical field.
• 2+ years’ experience in a customer support role.
• Strong verbal and written communication skills.
• Ability to multitask and prioritise in a fast-paced environment.
• Working knowledge of ERP and Workspace systems.
• Experience in a technical or industrial environment.

Beneficial Requirements

• Familiarity with sales order processing systems.
• Problem-solving and conflict resolution skills.