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Cape Town: Customer Support Specialist – Payments & Transaction Monitoring (26111) posted by DataFin Recruitment

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Job Description

About the Role

Are you passionate about fintech, digital payments, and customer experience? Do you thrive in a fast-paced environment where you can solve problems, analyze transactions, and help merchants succeed? If so, our Client wants you on their team as a Customer Support Specialist (Payments & Transaction Monitoring).

Key Responsibilities

  • Provide exceptional customer support, guiding merchants and users through payment processes.
  • Monitor & Investigate Transactions Search payments, track movements, and resolve issues.
  • Merchant Support & Guidance Help businesses navigate their dashboards, understand payment flows, and handle queries.
  • Analyze & Solve Issues Dive deep into transaction trends, identify problems, and recommend solutions.
  • Optimize Payment Operations Adjust, enable, or disable payment channels when needed.
  • Ensure Accuracy Review customer support responses and provide coaching to enhance quality.
  • Troubleshoot & Improve Work with eCommerce merchants to resolve plugin and payment method issues.

Requirements

  • Matric (Grade 12) required. Any other skills will be beneficial such as, but not limited to, marketing, graphic designing, business development, sales etc.
  • Experience in fintech, payments, or transaction monitoring (or a strong interest in the industry).

Qualifications

Salary & Benefits

[No salary details mentioned]

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Banking Jobs in Western Cape

The Western Cape is home to a thriving banking industry, with a diverse range of roles available across various sectors. Typically, the job market in this field is characterized by strong demand for skilled professionals, particularly in areas such as financial analysis and risk management. Generally, banks and financial institutions in the region offer competitive salaries and benefits packages to attract top talent.

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The salary range for banking positions in the Western Cape can vary widely depending on factors such as experience, company size, and industry sector. Commonly, entry-level roles may command salaries ranging from R500 000 to R800 000 per annum, while senior positions can fetch salaries between R1 million to R3 million or more. However, it’s essential to note that these are broad estimates and actual salaries may differ significantly depending on individual circumstances.

Common skills required for banking roles in the Western Cape include proficiency in financial software, analytical thinking, communication skills, and attention to detail. Additionally, knowledge of financial markets, regulatory requirements, and risk management techniques is highly valued. Often, candidates with a degree in economics, finance, or accounting are well-suited for these types of roles.

The banking industry in the Western Cape commonly employs professionals from various sectors, including financial services, technology, manufacturing, and business services. The region’s strong economy and growing financial sector have created a high demand for skilled bankers and financial specialists.

For those interested in pursuing a career in banking, it’s essential to consider opportunities for professional development and growth. Typically, banks offer training programs and mentorship schemes to help employees develop their skills and advance in their careers. Often, career progression paths may involve roles such as portfolio management, risk analysis, or business development, while senior positions can lead to executive-level appointments or entrepreneurship. By focusing on developing key skills and building a strong network, job seekers can increase their chances of success in this dynamic and rewarding field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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