| Date | 2024-11-24 |
|---|---|
| Job Title | Desktop Support Engineer Team Lead |
| Employer | The Skills Mine More Information |
| Salary | 0 |
| Category | Finance Accounting |
| Location |
Western Cape / Cape Town |
Job Summary
Requirements
- Grade 12 or NQF level 4
- Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent work experience
- 5+ years of hands-on experience in desktop support within a financial or similarly regulated industry
- 2+ years of experience in a leadership or team lead role
- Proven experience as a Desktop Support Engineer team Lead, Technical Support Specialist, or similar role
- CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate
- A+ and N+
- Strong knowledge of Windows and macOS operating systems
- Strong Azure and AWS knowledge
- Understanding of Active Directory, Office 365, and common IT infrastructure
- Security knowledge VPN Client Secured
- Knowledge of VoIP systems and basic networking concepts
Responsibilities
- Lead and mentor the desktop support team, fostering a collaborative and efficient work environment.
- Supervise daily tasks, ensuring the timely resolution of support tickets and incidents
- Oversee the installation, configuration, and maintenance of desktop hardware, software, and peripherals for end users
- Troubleshoot and resolve complex technical issues related to desktop systems, printers, network connectivity, and mobile devices
- Act as the main escalation point for technical issues and customer concerns, ensuring rapid response and resolution.
- Liaise with other IT teams (network, security, applications) to coordinate support and minimize downtime for end users
Desktop Support Engineer Team Lead position available in Western Cape, Cape Town. This job position was posted by The Skills Mine. The job has been posted as a premium ad on 2024-11-24 at 13:05:09 in the Finance Accounting category
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