It Desktop Support – 6 Month Contract
Posted on 2025-01-31
Job Summary
Technical Trainer: Banking client
Work from home
Must have excellent MTN or Vodacom connectivity in your area
Laptop, 3 G, headsets will be provided to you
Training provided 2-4 weeks
R 20 000 monthly salary
Job Purpose
Delivery of customer support by installing and providing training on electronic banking products on client computers and cash vault devices, and integrating electronic banking with the clients line of business, thereby enabling the client to transact.
Job Responsibilities
- Contribute to Business Unit savings through effective management of cost, time and quality
- Display operational confidentiality by ensuring compliance to relevant standards and policies
- Respond to and ensure detailed feedback and updates to clients and internal stakeholders on queries
- Improve and maintain client service by operating according to optimal capacity
- Find innovative and workable solutions to assist both internal and external stakeholders according to their specific requirements.
- Establish and maintain client relations and satisfaction against agreed to standards and timeframes
- To troubleshoot and where possible, remedy any computer related conflicts in order for the client to be able to transact
- Deliver quality output by efficiently and effectively adhering to all processes.
- Manage workflows via systems which include Siebel, Nitro and Imali
- Install electronic banking profiles for client
- Train clients on electronic banking profile
- Resolve client technical queries on electronic banking products as per agreed standard timeframes
- Resolve client training queries on electronic banking products
- Update MIS daily (log sheets, exception reports and utilisation reports)
- Conduct client courtesy calls, live runs and follow ups
- Use your discretion to prioritise urgent client queries
- Train clients on cash product suites
- Limit risk exposure by adhering to processes and procedures
- Manage cost awareness and control through efficient usage of office resources (stationery, cell phones and printing resources)
- Accurate record keeping on all travel claims
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
People Specification
Essential Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Relevant Degree or National Diploma in Information Technology/ Advanced Diploma/ MCSE/ N+
Essential Certifications
Preferred Certifications
Type of Exposure
- Advanced experience in contact centre specific technologies and data sets” “Capturing data
- Providing technical support
- Conducting training
- Contact Centre Environment
- Customer Relationship Manager
- Building Trusting Relationships
- High-Impact Communication
- Marshaling Resources
- Sales Disposition
- Sustaining Customer Satisfaction
Minimum Experience Level
2 Years minimum exposure in a Customer IT Support role/environment
Technical / Professional Knowledge
- Business etiquette
- Communication & Presentation skills
- Client service principles
- Computer Literacy
- Conducting root cause analysis
- Electronic banking systems
- Product Knowledge
- Operating Systems
- Workflow management
- Basic computer concepts
Behavioural Competencies
- Building Customer Loyalty
- Communication
- Applied Learning
- Managing Work
- Quality Orientation
- Technical/Professional Knowledge and Skills
It Desktop Support – 6 Month Contract position available in Gauteng, Johannesburg. This job position was posted by Isilumko Staffing. The job has been posted as a premium ad on 2025-01-31 at 13:22:28 in the Finance Accounting category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town: Desktop Support Technician posted by PCN IT Management
You will be required to complete a general technical test pinpoint your skill level. Minimum Requirements and Personal Attributes:Basic working knowledge of PC and Apple hardware, software, networking, peripherals, Internet setup, email setup and associate
View Job
Desktop Support Technician
Cape Town City Centre: It Desktop Support
Key responsibilities / main job duties: Installing and configuring PCs and software components to ensure usability Troubleshooting hardware and software issues Repairing or replacing damaged hardware Setting up employee profiles on PCs and network Server s
View Job
It Desktop Support
Durban: Desktop It Support Technician
Our client, in the automotive manufacturing industry is seeking a temporary Desktop IT Support Technician to join their team based in Durban. MINIMUM REQUIREMENTS Minimum Education level: FET Certificate: PC Support or FET Certificate: PC Engineering or FE
View Job
Desktop It Support Technician
Durban: Desktop It Support Technician posted by Tower Group
Our client, in the automotive manufacturing industry is seeking a temporary Desktop IT Support Technician to join their team based in Durban.MINIMUM REQUIREMENTS Minimum Education level: FET Certificate: PC Support or FET Certificate: PC Engineering or FET
View Job
Desktop It Support Technician
Paarl: It Desktop Support Technician posted by Southey Contracting Offshore Division
A great opportunity for a top performing IT Desktop Support Technician to join our professional team, reporting to the IT Systems Administrator. Key Responsibilities: Day to day support of end users and remote users. Ensure system security and backup. Hard
View Job
It Desktop Support Technician
Johannesburg: It Desktop Support – 6 Month Contract posted by Isilumko Staffing
Technical Trainer: Banking clientWork from homeMust have excellent MTN or Vodacom connectivity in your areaLaptop, 3 G, headsets will be provided to youTraining provided 2-4 weeksR 20 000 monthly salary Job Purpose Delivery of customer support by installin
View Job
It Desktop Support – 6 Month Contract
Gauteng: Desktop Support Technician posted by Recruit-It
Role: Responsible for providing first level IT support including desktop, telephony, printer, hardware and general software support thus contributing to our clients staff productivity Key Performance Areas:Providing Desktop hardware and software suppo
View Job
Desktop Support Technician
Western Cape: It Desktop Support posted by RareCruit
Key responsibilities / main job duties:Installing and configuring PC’s and software components to ensure usabilityTroubleshooting hardware and software issuesRepairing or replacing damaged hardwareSetting up employee profiles on PCs and networkServer
View Job
It Desktop Support
Western Cape: It Desktop Support posted by Milkor Integrated Systems
KEY RESPONSIBILITIESInstall and Configure Systems: Set up and configure PCs and software components to ensure optimal usability. Troubleshoot and Repair: Diagnose and resolve hardware and software issues; repair or replace damaged hardware a
View Job
It Desktop Support
Cape Town City Centre: Desktop Engineer I
We are looking for a Desktop Engineer I with a passion for troubleshooting and optimizing IT systems. Skilled in hardware and software support, system configurations, and end-user assistance. Adept at diagnosing issues, ensuring seamless operations, and en
View Job
Desktop Engineer I
Cape Town City Centre: Notebook | Desktop Repair Technician
Minimum Requirements: Must have a minimum of 2 years experience as a Desktop & Notebook Repair Technician both In-house and Onsite Tertiary Qualification in Electrical Engineering will be advantageous Qualifications in CompTIA A & CompTIA N essential Exper
View Job
Notebook | Desktop Repair Technician