Cape Town: Digital Channel Product Manager posted by Datafin

Date	2024-07-05
Job Title	Digital Channel Product Manager
Employer	Datafin More Information
Salary	0
Category	It Computer
Location	Western Cape / Cape Town

Job Summary

Digital Channel & Product ManagerProduct/Project management
Cape Town – Western Cape

ENVIRONMENT:

A cutting-edge Cloud Solutions Specialist seeks the expertise of a forward-thinking Digital Channel and Product Manager. The incumbent will support the department`s objective to expand the companys addressable market by championing the digital activation portfolio and developing, managing, and supporting various aspects of Product Management. A relevant tertiary qualification is essential, along with over 2 years of experience in digital lead generation strategies, digital activation, and/or marketplace listing. A working knowledge of the following technologies is required: VoIP and IP Telephony technologies, including CPaaS, UCaaS, CCaaS solutions, LAN/WAN, TCP/IP, and ICT Security.

DUTIES:

Develop and grow The companys digital lead presence through participating in the development of this business plan and then owning the implementation and achievement of success factors – including:

Developing and maintaining a deep understanding of The companys digital marketplace
Setting up CRM marketplace presence (technical integration and marketplace listing)
Digital enablement from within the marketplace
Digital enablement from the websites
Building The companys brand awareness and momentum in this space
Identifying, attracting and nurturing relationships with integrators and CRM integrators and appointing and managing them as channel partners with the primary objective of generating revenue
Designing, developing and implementing channel partner programs for CRM integrators and digital activation

Launching new product initiatives including:

Pricing and margin readiness
Approved Terms and Conditions
Sales training and collateral (direct sales and resellers)
Strong focus in the direction of Generative AI and its role in the business
Product lifecycle
Maintaining complete and up to date master price lists inclusive of execution of margin objectives
Building and maintaining strong relationships internally and with suppliers and partners in order to support the effective and successful implementation and delivery of products and services

Performing market research
Support all sales objectives (direct and reseller) through:

Providing market and competitor insight and guidance
On-going product training and collateral
Providing input on non-standard bids

Ownership of allocated product portfolio

Developing and maintaining a deep understanding of all The companys products in particularly those in your portfolio
Cultivating strong relationships with all product partners to ensure The companys enjoys excellent service levels
Acting as an escalation point to ensure that product related issues are resolved successfully
Developing, maintaining and delivering all training collateral associated with product portfolio
Following Products Standard Operating Procedures
Keeping meticulous, up to date records in area of responsibility

REQUIREMENTS:

Qualifications and Experience:

Relevant tertiary qualification essential
2+ years experience in digital lead generation strategies, digital activation and/or marketplace listing
2+ years of Product Management experience essential
2+ years experience in Channel Management beneficial
Previous experience in various aspects of developing and delivering Product Training essential
3+ years experience in Telecommunication/IT/Voice industry essential
Working knowledge of the following technologies essential:

VoIP and IP Telephony technologies including CPaaS, UCaaS, CCaaS solutions
LAN / WAN
TCP/IP
ICT Security
Other beneficial

Skills and attributes:

Comprehensive knowledge of G Suite tools
Numerate with intermediate to advanced Excel / G Sheets knowledge
Comprehensive understanding of Digital Marketing and Lead Generation
Proficient in CRM market places and other digital marketplaces
Knowledge and passion of the telecommunications and unified communications industry both global and local

ATTRIBUTES:

Strong at interpersonal relationships
Excellent communication skills – written, documentation, presentation and verbal
Self-management
Team player
Excellent coordination skills
Attention to detail
Impeccable integrity

Apply for this Job

Digital Channel Product Manager position available in Western Cape, Cape Town. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-07-05 at 16:09:52 in the It Computer category

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