Job Description
About the Role
We are seeking an experienced Executive Housekeeper to join our luxury hotel team in Cape Town. As a senior leadership role, you will be responsible for overseeing all housekeeping operations, ensuring exceptional cleanliness, guest satisfaction, and operational efficiency across guest rooms and public areas within our hotel environment.
Key Responsibilities
- Maintain exceptional cleanliness and presentation standards across all rooms and public areas
- Achieve and sustain 90%+ guest satisfaction scores for cleanliness
- Deliver detail-focused service aligned with luxury hotel standards
- Ensure 100% room readiness aligned with check-in times
- Manage efficient room turnaround without compromising quality
- Coordinate with Front Office and Maintenance for arrivals, departures, and special requests
- Implement and monitor daily cleaning schedules and task allocations
- Lead, train, and motivate the housekeeping team
- Conduct regular SOP training and service excellence development
- Manage staff rosters and ensure optimal coverage
- Conduct performance reviews and manage team performance effectively
- Perform daily room and public area inspections
- Ensure compliance with health, safety, and hygiene regulations
- Maintain SOPs, checklists, and brand standards
- Drive continuous improvement through audits and corrective actions
- Manage linen, amenities, cleaning supplies, and equipment
- Control housekeeping budgets and minimise wastage
- Oversee laundry operations and linen lifecycle management
- Report and follow up on maintenance issues promptly
- Conduct regular room condition checks
- Protect hotel assets through staff training and correct usage
- Implement environmentally responsible housekeeping practices
- Monitor water, chemical, and energy usage
- Support sustainability initiatives including linen reuse programs
- Maintain housekeeping records, reports, and logs
- Communicate effectively with all departments
- Assist with budgeting, forecasting, and operational planning
- Prepare weekly and monthly housekeeping reports
Requirements
- 8+ years of housekeeping experience in hospitality
- 23+ years in a similar executive role in a 5-star property
- Strong operational and technical knowledge
- Computer literate
- Opera Cloud experience advantageous
- Hotel Management diploma/degree beneficial
Salary & Benefits
R35,000 – R37,000 per month (DOE)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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