Job Description
About the Role
We are seeking an experienced General Manager to oversee the day-to-day operations of our assigned properties in Cape Town City Centre, ensuring exceptional guest experiences and property performance that aligns with our brand’s strategic objectives.
Key Responsibilities
- Oversee the day-to-day operations of assigned properties
- Ensure exceptional guest experiences and property performance
- Implement operational strategies aligned with company goals
- Foster a culture of excellence, teamwork, and innovation among on-site teams
- Manage property-level budgets and identify revenue-generating opportunities
- Support achievement of free cash flow targets by optimising resources and managing costs
- Manage daily operations, including check-ins, housekeeping, Food & Beverage, maintenance, and common area management
- Ensure compliance with all regulatory requirements and operational standards
- Develop and execute preventative maintenance schedules to minimise downtime and complaints
- Lead, mentor, and evaluate operational staff, fostering a culture of accountability, teamwork, and continuous improvement
- Implement training programs to enhance staff capabilities, focusing on service excellence and problem-solving
- Manage budgets, negotiate vendor contracts, and identify areas for improvement without compromising quality or service standards
Requirements
- Grade 12 Diploma or Degree in Hospitality Management or Business Administration
- Minimum 7 years of hospitality experience with at least 2 years experience in Senior Management
- Valid drivers license & own transport
- Familiarity with PMS, POS, and revenue management systems
- Strategic thinking with hands-on operational ability
- Strong financial literacy and commercial acumen
- Guest-centric mindset with luxury service orientation
- Leadership, motivation, and people development skills
- Calm and solution-driven under pressure
- Excellent verbal and written communication
- High emotional intelligence and stakeholder engagement capability
Qualifications
None mentioned.
Salary & Benefits
Not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Town Region
The hospitality industry in the Cape Town region is a thriving sector, driven by tourism and international trade. Typically, this field offers diverse job opportunities for those with a passion for providing excellent customer service and experience the beauty of South Africa’s vibrant culture. Generally, career paths in catering and hospitality are well-established, with a range of roles available to suit various skill sets and interests.
In terms of salary expectations, it is common for entry-level positions in this field to fall within the range of R200 000 to R350 000 per annum, depending on the specific role, experience, and industry sector. However, salaries can vary significantly depending on factors such as the size of the company, level of responsibility, and location. Typically, more senior roles or those in larger organizations may command higher salaries, often falling within the range of R500 000 to R800 000 per annum.
Common skills required for a successful career in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Other essential skills include basic knowledge of food preparation, wine service, or other relevant trade skills, as well as an understanding of customer service standards. Additionally, proficiency in languages such as English, Afrikaans, or isiZulu can be beneficial for working with diverse clientele.
The hospitality industry sector in the Cape Town region is diverse and encompasses various sectors, including fine dining restaurants, hotels, conference centers, and tour operators. Financial services sector companies often employ caterers and hospitality professionals to provide event catering services, while technology industry organizations may require staff with expertise in events management or conference coordination. The manufacturing sector also employs catering and hospitality staff, particularly in the production of food and beverages.
Career development opportunities abound in this field. Typically, career progression involves working one’s way up through the ranks, starting as a junior staff member and taking on increasingly senior roles such as team leader or department manager. Many organizations offer training programs and mentorship schemes to support employee development and advancement. With experience and additional qualifications, hospitality professionals can move into management roles, become entrepreneurs, or pursue careers in related fields such as sales, marketing, or event planning.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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