Cape Town: Front of House Manager posted by Kendrick Recruitment
Posted on 2025-04-29 00:00:00
| Employer | Kendrick Recruitment |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Kendrick Recruitment is currently seeking a Front of House Manager for a distinguished luxury boutique hotel in Cape Town. This is a fantastic opportunity for a service-driven individual with a strong hospitality background to lead the front-facing operations of a prestigious property.
Key Focus Areas:
Lodge/Hotel Management:
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Oversee and manage all Front of House operations including Reception, Guest Relations, Retail, and Spa
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Collaborate with the General Manager and Hotel Manager to ensure seamless property operations
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Represent the brand with professionalism, fostering goodwill and maintaining high service standards
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Act as a brand ambassador by hosting site inspections, media visits, and engaging with key stakeholders
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Uphold and maintain the property’s service standards in line with brand expectations
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Ensure departmental structures are efficient and aligned with current hospitality trends
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Conduct effective departmental meetings with follow-ups and actionable outcomes
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Assist in securing favorable procurement agreements to benefit the property and broader group
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Innovate guest experiences by staying current with hospitality trends and competitor offerings
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Handle guest queries and complaints professionally, using feedback as a tool for growth and improvement
Development & Staff Management:
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Implement training programs using both internal and external trainers
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Provide strong leadership through active management and employee development
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Oversee performance management and succession planning processes
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Conduct regular performance appraisals and ensure implementation of developmental plans
Community Engagement:
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Support and establish community partnerships to maintain a positive public image of the property
Requirements Qualifications and Skills:
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Minimum 3 years of experience in senior Front of House hospitality management
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Hospitality Management qualification required
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Proficient in Microsoft Office Suite
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Proven record of achieving performance targets
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Strong knowledge of international hospitality trends and market offerings
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Understanding of supply chain and product sourcing
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Valid Code 08 drivers license and reliable personal transport
Ideal Candidate Attributes:
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High attention to detail
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Guest-centric mindset aligned with the brand’s service philosophy
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Strong verbal and written communication skills
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Team-oriented with emotional control and a positive attitude
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Effective time management and disciplined work habits
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Proactive and innovative problem-solving approach
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Loyal, adaptable, and committed to continuous improvement
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Able to perform under pressure with accuracy
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Excellent interpersonal skills with a willingness to receive and act on feedback
This position offers the opportunity to lead a key department in a luxury hospitality environment where exceptional guest experiences are the priority. If you meet the criteria and are ready to bring your expertise to a leading boutique property, we invite you to apply.
Submit your CV today to be considered for this exciting opportunity.
Click Go Apply to apply online!
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