Cape Town: Front Office Ambassador (Hotel) posted by O’Brien Recruitment

Are you passionate about creating unforgettable guest experiences? Do you thrive in a dynamic, people-focused environment where no two days are the same? We are looking for a Front Office Ambassador to be the welcoming face and guiding hand of our team, ensuring every guest feels valued from arrival to departure.

Please kindly apply here or forward your CV to *****@*****.co.za for consideration.

What Youll Do:

As a Front Office Ambassador, youll play a key role in the complete guest journey:

• Extend a warm welcome to guests, assist with parking and luggage, and ensure smooth check-ins

• Room guests and provide friendly, professional assistance throughout their stay

• Manage guest accounts, process payments, and ensure accurate billing at check-out

• Handle phone calls, reservations, and face-to-face guest queries with efficiency and care

• Maintain records and act as the central hub of information for guests and the team

• Share your knowledge of the hotel and city, ensuring guests have the best experience possible

• Bid farewell to guests with professionalism, leaving them with lasting positive memories

What Were Looking For:

• Matric (essential)

• Hospitality-related tertiary qualification (advantageous)

• Previous experience as a Front Office Receptionist, ideally in a 4* establishment

• Valid drivers license & ability to assist with driving and luggage handling

• Strong computer literacy (MS Office, Opera experience advantageous)

• Flexibility to work various shifts and across multiple functions

• Professional, neat appearance and excellent communication skills

• Service-driven with a passion for people and hospitality excellence

Whats in It for You:

• A supportive and empowering work environment

• Competitive remuneration package with risk benefits

• 21 working days leave per annum

• Additional company benefits

• Ongoing training and career development opportunities