Hire Resolve`s client is seeking an experienced and dynamic Front Office Manager to lead their Front Office team at our hospitality establishment in the Western Cape. The ideal candidate will have a solid background in the hospitality industry, exceptional leadership skills, and a commitment to providing excellent customer service.
Responsibilities:
Oversee all front desk operations, including check-in/check-out procedures, guest inquiries, reservations, and room assignments
Train, motivate, and evaluate Front Office staff to ensure optimal performance
Develop and implement standard operating procedures to ensure efficient and effective operations
Handle guest complaints and resolve issues in a timely and professional manner
Monitor and maintain front desk inventory, including key cards, stationery, and supplies
Collaborate with other departments, including housekeeping and maintenance, to ensure seamless guest experiences
Prepare and analyze daily reports on occupancy rates, revenue, and guest satisfaction metrics
Participate in regular staff meetings and provide input on improving overall guest experience
Stay updated on industry trends and best practices to continuously improve front office operations
Requirements:
Minimum of 3 years of experience in a Front Office Manager role in the hospitality industry
Excellent communication and interpersonal skills
Strong leadership abilities and a proven track record of motivating and developing a team
Proficiency in hotel management software and Microsoft Office Suite
Ability to work flexible hours, including nights, weekends, and holidays
Knowledge of local attractions, restaurants, and events in the Western Cape area
A degree or diploma in hospitality management or related field is preferred
Strong attention to detail and organizational skills
Contact Hire Resolve for your next career-changing move.
Apply for this role today, contact Ashley Feldtmann, Rebecca Grylls, Min Roux, or Thomas Stacey at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website:
Select one of the buttons below to browse for more available jobs.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Position Requirements: Opera System Experience required, for a minimum of 2 years. 3 years experience in a hotel reception Polite, friendly person that can think on their feet. . Well-spoken and presented individual. Strong administration skills Grade12 an
Key Responsibilities: Answer and direct telephone calls. Assist with guest queries and resolve complaints. Manage reservations, including making adjustments as needed. Process payments and compile invoices for guest stays. Conduct daily reporting and hando
Job Type: Permannt Company Offer: Salary Live-In Accommodation Skills / Requirements: Must have a formal hospitality qualification with at least 3 years experience as a duty manager within a 4/5 star Hotel. Computer literate: must be proficient on Opera a
We are seeking a dedicated and reliable Security Guard to join our team and ensure the safety of our office premises. The ideal candidate will be responsible for patrolling the office grounds, monitoring security systems, and responding to any incidents th
At The Vineyard Hotel, we`re more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, we
Duties and Responsibilities: Supervise daily front office operations to ensure a seamless guest experience. Lead and motivate front desk staff, providing training and support as needed. Handle guest check-ins and check-outs efficiently and courteously. Add
Assistant Front Office Manager Duties and Responsibilities Assign tasks and ensure all staff positions are covered for the duration of shift Answer phone inquiries, direct calls and provide basic information Oversee and manage receptionists, and porters Ad
Job Overview:As a hotel Front Office Support Lead overseeing receptionists, porters, and drivers, your role is crucial in ensuring the smooth operation of the front office and guest services at the resort.Key Responsibilities:Managing Front Office Operatio
Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, thi
Job Overview:As a resort Front Office Support Lead overseeing receptionists, porters and drivers, your role is crucial in ensuring the smooth operation of the front office and guest services at the resort. Overall, as a resort front office support lead, yo
OverviewMy Client a well known and popular De Luxe Hotel and connference Venue in Mpumalanga is recruiting for a Front Office / Reception Manager.Remuneration:Competitive Salary Negotiable based on experienceLive Out positionScope and General Purpose:To ta
Key Responsibilities:Answer and direct telephone calls.Assist with guest queries and resolve complaints.Manage reservations, including making adjustments as needed.Process payments and compile invoices for guest stays.Conduct daily reporting and handovers.
Key Responsibilities:Supervise and direct front office staff, including front desk, reservations, guest services, and telephone areas.Ensure proper completion of all front office duties and training of staff.Handle guest inquiries and resolve issues effect
Duties and Responsibilities:Supervise daily front office operations to ensure a seamless guest experience.Lead and motivate front desk staff, providing training and support as needed.Handle guest check-ins and check-outs efficiently and courteously.Address
Key Responsibilities:Provide exceptional 5-star service to all guests, ensuring a positive and professional experience from arrival to departure.Manage front desk operations, including check-ins, check-outs, and guest inquiries.Handle bookings, reservation
This role involves liaising with housekeeping staff to ensure all rooms are clean and fully furnished to meet guests` needs. The attendant will confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedd
Key Responsibilities:Greet and welcome guests upon arrival, providing a warm and memorable experience.Handle check-ins and check-outs efficiently, ensuring all guest needs are met.Assist guests with inquiries, requests, and bookings with a high level of pr
Hire Resolve`s client is seeking an experienced and dynamic Front Office Manager to lead their Front Office team at our hospitality establishment in the Western Cape. The ideal candidate will have a solid background in the hospitality industry, exceptional
Click the button below and submit your email to receive email alerts with the latest jobs. This service is offered by Result Generation We do not save your information, and your email is the only information we forward to the service. If you wish to unsubscribe, please click here
×
Subscribe to Email Alerts.
To receive email alerts with the latest jobs. Please enter your email address to subscribe.
Africa Safari ExpertMedia/Marketing/SalesCape Town – Western CapeENVIRONMENT: SELL luxurious, tailor-made safaris by utilising your sales charm and first-hand knowledge of African destinations as you provide…
Key Responsibilities:Property Oversight: Manage and oversee the daily operations of assigned retail properties, ensuring they are well-maintained and meet company standards.Tenant Relations: Build and maintain…
Job Description:We have an amazing opportunity for a Product Owner in Cape Town!We require a candidate with:• BSc. Computer Sciences or National Diploma in IT•…
You will manage the process of taking harvested fruit dispatched to meet with customer specifications on time, in full at the highest possible quality AND…
Record, track and managed production processed on SAGE and relevant documentation.Participate in, and manage both physical and system stock control.Update production reporting information.Administer daily suture…
Hire Resolve, a trusted recruitment agency, is seeking a Tender Assistant to join a well-established construction company in Wellington. As a Tender Assistant, you will…
Key Responsibilities:Provide servicing and support on all portfolio products (Preservation, Pension and Provident Funds, Retirement Annuities, Savings products) as well as Direct Unit TrustsCommunicate with…
Our well known automotive dealership client in Cape Town is looking to employ 3x Used Vehicle Sales Executive, with a proven track record.Purpose of the…
ResponsibilitiesEvaluate and analyze the performance of our customer care team from a quality perspective.Provide insightful analysis, feedback, and recommendations to improve customer service levels.Identify process…
Job Description:We have an amazing opportunity for a Front end Web Developer in Cape Town! We require a candidate with:• 3+ years` Front end experienceExperience…
ADMISSIONS MANAGERCommencement: As soon as possibleThe Admissions Manager provides a vital role in managing the admissions and enrolment process for our client`s school. The ideal…
Junior Full Stack Developer (PHP, Laravel MVC, MySQL)IT – Software DevelopmentCape Town – Western CapeENVIRONMENT: The coding talents of an ambitious Junior Full Stack Developer…
Job Description:An exciting opportunity has become available for a Supply Chain Coordinator at a reputable company in Cape Town! Requirements: • Tertiary qualification in Supply…