Job Description
This boutique hotel and its award-winning fine dining restaurant in Cape Town offer just that: a place where you can lead a high-performing team, shape an unforgettable guest experience, and be part of a community that values heart as much as head. You’ll be the visible anchor of the property hosting guests with natural warmth, working shoulder-to-shoulder with your team, and guiding the business with both wisdom and a lightness of touch.
If you’re someone who finds joy in greeting returning guests by name, who knows how to create magic in the everyday, and if you’re looking for a lifestyle fit for the next chapter in your career and life, we’d love to meet you.
Strategic & Operational Leadership
- Develop and execute annual business plans for the hotel and restaurant ensuring alignment with the group’s vision and goals.
- Align operational goals with brand positioning, guest experience targets, and financial objectives.
- Lead cross-functional coordination between hotel and restaurant operations.
- Maintain and communicate the goodwill of the brand through site inspections, hosting journalists, and engaging with the market.
- Act as the primary liaison between the support office and the hotel and restaurant, ensuring effective communication and alignment of goals and strategies.
- Lead the guest experience from pre-arrival to post-departure, ensuring seamless luxury service across guest touchpoints.
- Monitor guest feedback channels and personally manage key complaints, using feedback as a learning opportunity.
- Maintain brand-aligned design, ambiance, and experiential offerings.
- Benchmark against industry trends and competitor offerings to maintain innovative service standards.
- Take a proactive, visible role in guest hosting to build relationships and ensure a personalized experience throughout the guest journey.
- Develop, manage, and report on property-level budgets and forecasts.
- Control costs, optimise profitability, and manage P&L for both entities.
- Support procurement negotiations to achieve favourable property and group-level agreements.
- Approve purchasing and capital expenditure in line with company policy.
- Recruit, onboard, and manage key personnel across the hotel and restaurant.
- Conduct monthly departmental meetings and one-on-one sessions with all direct reports.
- Champion a culture of accountability, innovation, and service excellence.
- Implement a structured performance management system, including personal KPIs, mid-year reviews, and succession planning.
- Step in temporarily during vacancies in key roles to ensure operational continuity.
- Facilitate staff development and identify high-potential talent for future leadership roles
- Support cross-property training and coordinate with external trainers as needed.
- Collaborate with the central sales and marketing team to drive direct bookings and foot traffic.
- Support event sales, brand partnerships, and guest engagement initiatives.
- Monitor pricing, packages, and promotions to maintain competitiveness.
- Manage and host key site inspections to ensure they are professionally hosted and aligned with the brand positioning.
- Ensure compliance with labour legislation, health and safety, and food safety regulations.
- Oversee maintenance and hygiene standards across hotel and restaurant facilities.
- Implement SOPs and quality control audits across departments.
- Strategically evaluate and implement sustainable, energy-efficient practices that strengthen the long-term viability of the business, with specific consideration to business risks within the city such as water shortages and load shedding.
- Establish and support community partnerships that reflect the busIness in a strong, positive light to relevant stakeholders.
- Manage the hotel and restaurants role as a stakeholder in the broader Kloof Street and Gardens community.
- Actively engage in neighbourhood groups, forums, body corporates and community initiatives to foster goodwill and local collaboration.
- Establish and maintain strong relationships with neighbouring businesses to promote and strengthen the Kloof Street district brand.
- Drive initiatives that contribute to the improvement and aesthetic upkeep of the surrounding district, ensuring it aligns with guest expectations and brand image.
- Diploma or Degree in Hospitality Management or Business Administration
- Minimum 10 – 15 years of hospitality experience, with 5+ in senior leadership
- Proven track record in luxury boutique hotels and/or fine dining environments
- Deep understanding of Cape Town’s tourism and culinary market
- Familiarity with PMS, POS, and revenue management systems
- Valid driver’s license and ability to work flexible hours, including weekends
- Strategic thinking with hands-on operational ability
- Strong financial literacy and commercial acumen
- Guest-centric mindset with luxury service orientation
- Leadership, motivation, and people development skills
- Calm and solution-driven under pressure
- Excellent verbal and written communication
- High emotional intelligence and stakeholder engagement capability
- Excellent attention to detail.
- Guest focus philosophy, living the brand and driving the experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills – tolerance, patience, and care, ability to receive constructive feedback openly.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Management Jobs in Western Cape
In Western Cape, South Africa, other management positions typically fall under various industries such as financial services sector, technology industry, and manufacturing sector, where effective leadership and strategic decision-making are crucial to drive growth and success.
When it comes to salary expectations for this type of role, it’s common for management positions in the Western Cape to command a broad range of salaries. Typically, entry-level management roles may start at around R600 000 – R800 000 per annum, while senior management positions can range from R1 million – R3 million or more, depending on factors such as experience, company size, and industry sector. It’s essential to note that these are general estimates, and actual salaries can vary widely.
In terms of skills required for other management positions in the Western Cape, common requirements include strong leadership and communication skills, strategic thinking, problem-solving abilities, and a proven track record of driving business growth and innovation. Typically, managers in this field also need to possess excellent analytical and technical skills, as well as the ability to build and maintain effective relationships with colleagues, customers, and stakeholders. Other essential skills may include project management, change management, and digital literacy.
Industries commonly employing other management positions in Western Cape typically include financial services sector, technology industry, manufacturing sector, and tourism. In these sectors, managers are often responsible for driving business strategy, managing teams, and ensuring operational efficiency.
Career development opportunities for professionals in other management positions in the Western Cape are generally excellent, with many companies investing heavily in training and development programs to equip their employees with the skills needed to succeed in an ever-changing business environment. Typically, career progression paths may involve taking on increasingly senior roles, such as department head or director, or transitioning into specialized fields like operations management or human resources. Overall, a career in other management positions in Western Cape can be rewarding and challenging, offering opportunities for professional growth and development in a dynamic and fast-paced business landscape.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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