Cape Town: General Manager posted by Wild Dreams Hospitality
Posted on 2025-07-16 00:00:00
Employer | Wild Dreams Hospitality |
---|---|
Category | Tourism/Hospitality Management |
Location | Western Cape / Cape Town |
Job Summary
REQUIRED SKILLS AND EXPERIENCE;
- Diploma or Degree in Hospitality Management or Business Administration
- Minimum 10 – 15 years of hospitality experience, with 5+ in senior leadership
- Proven track record in luxury boutique hotels and/or fine dining environments
- Deep understanding of Cape Town’s tourism and culinary market
- Familiarity with PMS, POS, and revenue management systems
- Valid driver’s license and ability to work flexible hours, including weekends
- Strategic thinking with hands-on operational ability
- Strong financial literacy and commercial acumen
- Guest-centric mindset with luxury service orientation
- Leadership, motivation, and people development skills
- Calm and solution-driven under pressure
- Excellent verbal and written communication
- High emotional intelligence and stakeholder engagement capability
Responsibilities;
Strategic & Operational Leadership
- Develop and execute annual business plans for the hotel and restaurant ensuring alignment with the group’s vision and goals.
- Align operational goals with brand positioning, guest experience targets, and financial objectives.
- Lead cross-functional coordination between hotel and restaurant operations.
- Maintain and communicate the goodwill of the brand through site inspections, hosting journalists, and engaging with the market.
- Act as the primary liaison between the support office and the hotel and restaurant, ensuring effective communication and alignment of goals and strategies.
Guest Experience, Innovation & Brand Standards
- Lead the guest experience from pre-arrival to post-departure, ensuring seamless luxury service across guest touchpoints.
- Monitor guest feedback channels and personally manage key complaints, using feedback as a learning opportunity.
- Maintain brand-aligned design, ambiance, and experiential offerings.
- Benchmark against industry trends and competitor offerings to maintain innovative service standards.
- Take a proactive, visible role in guest hosting to build relationships and ensure a personalized experience throughout the guest journey.
Financial Management & Procurement
- Develop, manage, and report on property-level budgets and forecasts.
- Control costs, optimise profitability, and manage P&L for both entities.
- Support procurement negotiations to achieve favourable property and group-level agreements.
- Approve purchasing and capital expenditure in line with company policy.
Team Leadership, Succession & Culture
- Recruit, onboard, and manage key personnel across the hotel and restaurant.
- Conduct monthly departmental meetings and one-on-one sessions with all direct reports.
- Champion a culture of accountability, innovation, and service excellence.
- Implement a structured performance management system, including personal KPIs, mid-year reviews, and succession planning.
- Step in temporarily during vacancies in key roles to ensure operational continuity.
- Facilitate staff development and identify high-potential talent for future leadership roles
- Support cross-property training and coordinate with external trainers as needed.
Sales, Marketing & Revenue Generation
- Collaborate with the central sales and marketing team to drive direct bookings and foot traffic.
- Support event sales, brand partnerships, and guest engagement initiatives.
- Monitor pricing, packages, and promotions to maintain competitiveness.
- Manage and host key site inspections to ensure they are professionally hosted and aligned with the brand positioning.
Compliance, Community & Standards
- Ensure compliance with labour legislation, health and safety, and food safety regulations.
- Oversee maintenance and hygiene standards across hotel and restaurant facilities.
- Implement SOPs and quality control audits across departments.
- Strategically evaluate and implement sustainable, energy-efficient practices that strengthen the long-term viability of the business, with specific consideration to business risks withing the city such as water shortages and load shedding.
Neighbourhood Engagement
- Establish and support community partnerships that reflect the busIness in a strong, positive light to relevant stakeholders.
- Manage the hotel and restaurant’s role as a stakeholder in the broader Kloof Street and Gardens community.
- Actively engage in neighbourhood groups, forums, body corporates and community initiatives to foster goodwill and local collaboration.
- Establish and maintain strong relationships with neighbouring businesses to promote and strengthen the Kloof Street district brand.
- Drive initiatives that contribute to the improvement and aesthetic upkeep of the surrounding district, ensuring it aligns with guest expectations and brand image.
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