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Cape Town: General Manager posted by Wild Dreams Hospitality

Cape Town: General Manager posted by Wild Dreams Hospitality

Posted on 2025-07-03 00:00:00

Job Summary

We’re looking for a General Manager with character, intuition, and charisma — someone who has already mastered the art of big-brand luxury but now longs for something warmer and more soulful. A space where hospitality is not scripted, but lived. Where attention to detail isn’t about ticking boxes, but creating moments that matter. This boutique hotel and its award-winning fine dining restaurant in Cape Town offer just that: a place where you can lead a high-performing team, shape an unforgettable guest experience, and be part of a community that values heart as much as head. 

REQUIRED SKILLS AND EXPERIENCE;

  • Diploma or Degree in Hospitality Management or Business Administration
  • Minimum 10 – 15 years of hospitality experience, with 5+ in senior leadership
  • Proven track record in luxury boutique hotels and/or fine dining environments
  • Deep understanding of Cape Town’s tourism and culinary market
  • Familiarity with PMS, POS, and revenue management systems
  • Valid driver’s license and ability to work flexible hours, including weekends
  • Strategic thinking with hands-on operational ability
  • Strong financial literacy and commercial acumen
  • Guest-centric mindset with luxury service orientation
  • Leadership, motivation, and people development skills
  • Calm and solution-driven under pressure
  • Excellent verbal and written communication
  • High emotional intelligence and stakeholder engagement capability

Responsibilities;

Strategic & Operational Leadership

  • Develop and execute annual business plans for the hotel and restaurant ensuring alignment with the group’s vision and goals.
  • Align operational goals with brand positioning, guest experience targets, and financial objectives.
  • Lead cross-functional coordination between hotel and restaurant operations.
  • Maintain and communicate the goodwill of the brand through site inspections, hosting journalists, and engaging with the market.
  • Act as the primary liaison between the support office and the hotel and restaurant, ensuring effective communication and alignment of goals and strategies.

Guest Experience, Innovation & Brand Standards

  • Lead the guest experience from pre-arrival to post-departure, ensuring seamless luxury service across guest touchpoints.
  • Monitor guest feedback channels and personally manage key complaints, using feedback as a learning opportunity.
  • Maintain brand-aligned design, ambiance, and experiential offerings.
  • Benchmark against industry trends and competitor offerings to maintain innovative service standards.
  • Take a proactive, visible role in guest hosting to build relationships and ensure a personalized experience throughout the guest journey.

Financial Management & Procurement

  • Develop, manage, and report on property-level budgets and forecasts.
  • Control costs, optimise profitability, and manage P&L for both entities.
  • Support procurement negotiations to achieve favourable property and group-level agreements.
  • Approve purchasing and capital expenditure in line with company policy.

Team Leadership, Succession & Culture

  • Recruit, onboard, and manage key personnel across the hotel and restaurant.
  • Conduct monthly departmental meetings and one-on-one sessions with all direct reports.
  • Champion a culture of accountability, innovation, and service excellence.
  • Implement a structured performance management system, including personal KPIs, mid-year reviews, and succession planning.
  • Step in temporarily during vacancies in key roles to ensure operational continuity.
  • Facilitate staff development and identify high-potential talent for future leadership roles
  • Support cross-property training and coordinate with external trainers as needed.
View Job  Johannesburg North: Front of House Restaurant Manager posted by Restaurant Staff

Sales, Marketing & Revenue Generation

  • Collaborate with the central sales and marketing team to drive direct bookings and foot traffic.
  • Support event sales, brand partnerships, and guest engagement initiatives.
  • Monitor pricing, packages, and promotions to maintain competitiveness.
  • Manage and host key site inspections to ensure they are professionally hosted and aligned with the brand positioning.

Compliance, Community & Standards

  • Ensure compliance with labour legislation, health and safety, and food safety regulations.
  • Oversee maintenance and hygiene standards across hotel and restaurant facilities.
  • Implement SOPs and quality control audits across departments.
  • Strategically evaluate and implement sustainable, energy-efficient practices that strengthen the long-term viability of the business, with specific consideration to business risks withing the city such as water shortages and load shedding.

Neighbourhood Engagement

  • Establish and support community partnerships that reflect the busIness in a strong, positive light to relevant stakeholders.
  • Manage the hotel and restaurant’s role as a stakeholder in the broader Kloof Street and Gardens community.
  • Actively engage in neighbourhood groups, forums, body corporates and community initiatives to foster goodwill and local collaboration.
  • Establish and maintain strong relationships with neighbouring businesses to promote and strengthen the Kloof Street district brand.
  • Drive initiatives that contribute to the improvement and aesthetic upkeep of the surrounding district, ensuring it aligns with guest expectations and brand image.

Click Go Apply to apply online!


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