Job Description
Candidate Requirements:
- Tertiary qualification in Travel & Tourism or Hospitality
- Minimum 5 years in senior reservations, guest relations, or camp operations
- Inbound travel industry experience essential
- Familiarity with TourPlan or similar systems
- Strong regional knowledge of Southern & East Africa
- Personal travel experience in these regions is a plus
- Excellent written and verbal English communication
- Foreign language skills are advantageous
- Strong multitasking and time management
- High attention to detail
- Proactive, charismatic, and guest-focused personality
- Genuine passion for wildlife, sustainability, and conservation
Candidate Requirements:
- Maintain regular, high-touch communication with guests during their stay
- Anticipate and respond to guest needs with precision and warmth
- Coordinate with internal teams and external partners to ensure seamless service
- Handle guest queries promptly and professionally
- Uphold operational standards and company policies
- Build strong relationships with trade partners
- Stay informed on all travel regions and attend training/site inspections
- Analyze guest feedback to drive continuous improvement
Johannesburg OR Cape Town
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