Guest Relations Officer
Posted on 2025-02-16
Job Summary
Guest Relations Officer Luxury Wine Estate
Franschhoek, Cape Town
A luxury wine estate in the Franschhoek area is seeking a dedicated and service-oriented Guest Relations Officer to ensure an exceptional guest experience at its exclusive lodges. The ideal candidate will have a passion for hospitality and a talent for making every guest feel welcome and valued.
Key Responsibilities
- Provide a personalised and professional welcome for all guests, ensuring an outstanding first impression.
- Assist with check-in and check-out procedures, ensuring smooth and efficient service.
- Act as the main point of contact for guests, addressing inquiries, special requests, and any concerns.
- Coordinate personalised services such as private tours, dining reservations, spa bookings, and special celebrations.
- Ensure that guest preferences and special requirements are noted and catered for.
- Liaise with housekeeping, F&B, and other departments to ensure seamless service throughout the guests stay.
- Manage guest feedback, resolving any issues promptly to maintain a high level of satisfaction.
- Promote the estates offerings, including wine tastings, dining experiences, and exclusive events.
- Assist with VIP guest arrivals, ensuring extra attention to detail for high-profile visitors.
Requirements & Qualifications
- Minimum of 2+ years experience in a guest relations or front office role within a luxury hotel, lodge, or wine estate.
- Excellent interpersonal and communication skills, with a warm and engaging personality.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- High level of professionalism and discretion when handling guest requests.
- Ability to multitask and coordinate between various departments to enhance the guest experience.
- Knowledge of local attractions, wine estates, and experiences is beneficial.
- A strong passion for hospitality and delivering personalised service.
To Apply
Please submit a copy of your updated CV and a recent profile photo. Only shortlisted applicants will be contacted.
Candidates must be based in Cape Town and available for face-to-face interviews.
Guest Relations Officer position available in Western Cape, Cape Town. This job position was posted by Karen Tupper Recruitment. The job has been posted as a premium ad on 2025-02-16 at 13:01:01 in the Tourism Hospitality category
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Guest Relations Officer
Posted on 2025-01-31
Job Summary
4* Hotel situated in the V&A Waterfront, Cape Town is seeking a guest-centric Guest Relations Officer to join the Front Office team.
REQUIREMENTS:
- Minimum Std. 10 (Grade 12)
- Hospitality Management Diploma or Certificate.
- At least 2 years experience in the Hotel industry, in a similar position.
- Excellent knowledge of Microsoft Office.
- INFOR Front Office and Cashiering functions an advantage.
- Excellent administration skills.
- Fluent in English – verbal and written. (Additional Languages an advantage)
- Excellent communication skills & guest relation qualities.
- Always well-groomed and presented.
- Display a high level of emotional intelligence.
- Customer orientation, professional charm and sophistication.
- Able to work alone, with a team, and under pressure.
- Time management skills.
- Ability to work shifts and occasional overtime.
KEY RESPONSIBILITIES:
- Booking/ Guest Profiles – Action profile remarks, ensuring all information is checked and updated daily.
- Familiarize with the daily business i.e. group arrivals, return and VIP guests, and gifting.
- Responsible for all VIP gifting and welcome letters.
- Guest Reviews managing all platforms and communicating poor reviews with relevant depts, daily.
- Hotel Liaison with all industry and service operators, as required.
- Guest Liaison – Attend to Guests` needs and requirements, complaints, and queries. Ensuring these are promptly actioned and communicated to all the relevant departments
- Attending to all guest queries, payments, and after-departure services.
- Guest Service – To ensure that all Guests are assisted in a professional, efficient and courteous manner. Always maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by the group.
- Promoting and selling the hotel & the facilities to in-house and prospective guests.
- Compliance with all company and departmental policies and procedures.
- Assisting with reservations in the absence of the Reservations department and after hours, as needed.
- To be fully aware of the trends in the industry and make suggestions for the improvement of the running of the Front Desk.
- Adhoc assistance to the Front Office & Rooms Division may be required from time to time.
Guest Relations Officer position available in Western Cape, Cape Town. This job position was posted by Karen Tupper Recruitment. The job has been posted as a premium ad on 2025-01-31 at 13:02:10 in the Tourism Hospitality category
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