Date | 2024-09-15 |
---|---|
Job Title | Head Of It And Infrastructure |
Employer | CallForce More Information |
Salary | 0 |
Category | It Computer |
Location |
Western Cape / Cape Town |
Job Summary
We are seeking a skilled and experienced IT and Infrastructure Manager to drive our technological initiatives forward and oversee the design, implementation, and maintenance of the technological infrastructure that supports our BPO operations.
Your role is multifaceted, encompassing strategic planning, resource management, technical expertise, and leadership. You will collaborate closely with various stakeholders, including senior management, IT teams, and business units, to align technology initiatives with organizational goals and objectives.
Job description:
- Provide a strategy to support the operations of the company through optimisation of technologies within a BPO environment.
- Communicate with key stakeholders regarding technology solutions to ensure synergy with the overall strategic direction of the business.
- Ensure that operations can operate effectively and efficiently to achieve strategy.
- Manage Business as usual / day to day IT support team across multiple locations as well as managing all external 3rd party vendors, support agreements, SLAs, outages, upgrades/downgrades etc for both IT as well as Infrastructure.
- Manage IT Service desk tickets, effectiveness, escalations and ensuring the team is actively engaged and resolving IT support requests, incidents, and changes.
- Keep abreast of new technologies, ensuring that the company utilizes the right technologies. Finding technology platforms that can improve on end user and customer experience.
- Handle technology migrations.
- Effectively utilise tools for monitoring and troubleshooting IT systems
- Manage Omni-channel platforms with SMS, Email, WhatsApp, webchat, chatbots, social media interactions, case management etc.
- Support new business initiatives through the provision of expert advice on project capacitation and set up.
- Develop, drive, and deliver on all infrastructure plans.
- Oversee and implement project set ups.
- Ensure that infrastructure can deliver on SLA requirements.
- Make recommendations on the maintenance/improvement of BPO centres technologies.
- Proactively seek ways to improve systems, processes, services, communication, and performance of the IT Support Services function
- Enforce multiple restoration duties i.e. windows operating system, operational data, files, programs, and applications.
- Asses the suitability and effectiveness of software and hardware supplies and provide reports to key stakeholders.
- Implement a DRP solution and ensure the updates are tested accordingly.
- Manage interface with the companys external IT outsourced provider to ensure effective support of operations.
- Ensure the provision of technical assistance to support 24-hour 365-day operation.
- Meet deadlines on all project requirements contributing to the wholistic objectives of the business.
- Manage relationship with all relevant stakeholders.
- Ensure stability of servers, firewalls, connectivity, and security.
- Build a solid Networking strategy for LAN and WAN as per SLA with BPO Management.
- Improve the telephone system functionality (VOIP).
- Management of IT infrastructure support and facilities resources, ensuring effective and responsive helpdesk and support solutions.
- Responsible for Hardware and Software upgrades.
- Ensure Business Continuity plan is in place.
- Own the disaster recovery plan and protocols.
- Oversee facilities ensuring seamless maintenance operations.
- Ensure that contractors deliver work to meet timeframes and quality requirements, addressing and ensuring the correction of under-performance issues.
- Oversee and follow up on all technical maintenance for installations (Generators/UPS/AC/heating/ electrical installations etc.)
- Establish service level agreements for contractors and ensure compliance.
- Assess, determine, and undertake steps to prevent failure of building fabric and infrastructure.
- Space evaluation and planning, updating of floor plans for projects.
- Project Management of builds liaising with operations, clients, and landlord etc.
- Communication, documentation, and project management of group initiatives.
- Disaster Recovery setup, documentation, planning and testing for the group.
- Research ways to improve systems and services across the group (ERP, CRM, networking, telephones)
- Formulate and document policies and procedures where required.
- Manage IT and Infrastructure Budgets
Requirements
- 5 years + IT Management experience in the BPO sector
- Experience working with MS Office 365, Ms Teams, Active Directory, group policies, DHCP, DNS, experience configuring VLANs on Cisco and HP switches, Microsoft Servers, SQL Server, SAP, VIP etc essential.
- CISM (Certified Information Security Management course) a strong preference
- MCSE, CCNA, NSE from Fortinet
- Experience with Firewalls ie, Fortinets FortiGate as preference.
- Ability to Manage a Team
- Project Management course a strong preference
Join our award winning BPO and lead the charge in shaping the future of technology infrastructure for a dynamic and innovative organization.
Head Of It And Infrastructure position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-09-15 at 13:12:09 in the It Computer category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Edenvale: Head Of Opreations – Fmcg posted by Leonie Sussens c.c.
Head of Oprations - EdenvaleMechanical/Industrial Engineering degree5 years relevant experience in FMCG Call Leonie Leonie Sussens c.c. Head Of Opreations - Fmcg position available in Gauteng, Edenvale. This job position was posted by Leonie Sussens c.c..
View Job
Head Of Opreations – Fmcg
Johannesburg: Head Of Operations & Sustainability
Key Responsibilities: Manage Budgets: Oversee and control spending to ensure resources are used effectively. Enhance Productivity: Analyse and optimise staffing and production to boost efficiency. Industry Awareness: Stay informed about industry trends and
View Job
Head Of Operations & Sustainability
Johannesburg: Senior Head Of Advisory posted by Construct Executive Search
Applicants must have the following requirements:Must have a Bachelor`s Degree in Finance, Economics, Business, or Development Finance or EngineeringMust have 8-10 years of experience in Management Consulting, and Commercial BankingMust have experience in p
View Job
Senior Head Of Advisory
Johannesburg: Jr 418731 – Head Of Supplier Relations (Travel Industry Experience Essential)
Employer Description Travel Management company in JHB North Job Description Responsible for negotiating, developing, communicating and managing preferred air, hotel and other (rail, car, etc.) supplier-related programmes within region which will benefit th
View Job
Jr 418731 – Head Of Supplier Relations (Travel Industry Experience Essential)
Other: Head Of Commercial posted by Jobs 4 All
Head Of Commercial TanzaniaEmail CV to Jobs 4 All Head Of Commercial position available in Other, Other. This job position was posted by Jobs 4 All. The job has been posted as a free ad on 2024-08-21 at 17:34:46 in the Building Construction Mining categor
View Job
Head Of Commercial
Johannesburg: Head Of Licensing posted by Jobs 4 All
Email CV to Jobs 4 All Head Of Licensing position available in Gauteng, Johannesburg. This job position was posted by Jobs 4 Al
View Job
Head Of Licensing
South Africa: Group Head Of Internal Audit
My client, a leading giant in the insurance industry, is looking for an exceptional Group Head of Internal Audit to join their team in Nairobi, Kenya . The ideal candidate is a strategic thinker with strong assurance experience , currently in a senior lead
View Job
Group Head Of Internal Audit
Johannesburg: Head Of Operations
Job Overview: We are looking for an experienced and strategic Head of Operations to lead and optimize our operations in the tyre industry. The ideal candidate will be responsible for overseeing all operational activities, ensuring efficiency, and driving g
View Job
Head Of Operations
Paarl: Head Of Application Development
Minimum Requirements: Grade 12 Tertiary qualification in Food Science, Technology or similar More than 8 years experience in a global application department, in the ingredients or flavors industry At least 5 years management experience Experience with SAP
View Job
Head Of Application Development
East London: Head Of Tax And Company Secretarial
A well-known client in East London is looking for a Head of Tax and Company Secretarial to join their team. Job Overview: We are looking for a Head of Tax and Compliance to lead the tax administration and company secretarial functions. This role involves o
View Job
Head Of Tax And Company Secretarial
Johannesburg: Head Of Sales (Open To Expat)
Our client is seeking a Head of Sales to develop and implement sales strategies, methods, and processes, and integrate the organization`s resources to drive commercial and direct customer acquisition and retention efforts in specified territories for the o
View Job
Head Of Sales (Open To Expat)
Port Elizabeth: Head Of Internal Audit
Main Duties/Key Results Areas: Plan and execute audit engagements, including data analysis and testing. Evaluate internal control systems. Perform risk assessments and internal control evaluations and detect discrepancies. Identify and investigate potentia
View Job
Head Of Internal Audit
South Africa: Head Of Channels
Are you passionate about driving innovation in banking channels and delivering cutting-edge solutions to customers? My client is looking for a Head of Channels to lead their expansion into the Namibian market and revolutionize the way banking services are
View Job
Head Of Channels
Beacon Bay: Head Of Tax And Company Secretarial
Our client is seeking a Head of Tax and Compliance to lead their tax administration and company secretarial functions, based in East London. This role involves overseeing the company`s tax planning, compliance, and reporting as well as ensuring that corpor
View Job
Head Of Tax And Company Secretarial
Cape Town City Centre: Head Of Project Management (Cpt Fintech)
Minimum requirements: An MBA or similar tertiary qualification Project Management Professional certification , Prince 2, PMBOK, Agile and Waterfall 10 years of solid Project Management experience and managerial skills within small or medium corporates, or
View Job
Head Of Project Management (Cpt Fintech)
East London: District Manager – Head Of Sales & Commercial (Border-Kei)
District Manager – Head of Sales & Commercial Location: Border-Kei, East London Reporting to: General Manager Are you a seasoned Sales Leader ready to drive excellence in a dynamic FMCG environment? We are seeking an accomplished District Manager who embod
View Job
District Manager – Head Of Sales & Commercial (Border-Kei)
Rustenburg: District Manager – Head Of Sales & Commercial (Rustenburg)
District Manager – Head of Sales & Commercial Location: Rustenburg, North West Reporting to: General Manager Are you a seasoned Sales Leader ready to drive excellence in a dynamic FMCG environment? We are seeking an accomplished District Manager who embodi
View Job
District Manager – Head Of Sales & Commercial (Rustenburg)
Vanderbijlpark: District Manager – Head Of Sales & Commercial (Vaal)
District Manager – Head of Sales & Commercial Location: Vaal Reporting to: General Manager Are you a seasoned Sales Leader ready to drive excellence in a dynamic FMCG environment? We are seeking an accomplished District Manager who embodies strategic visio
View Job
District Manager – Head Of Sales & Commercial (Vaal)
Johannesburg: Head Of Nursing Services
Sets standards for GHG nursing services at group level, including ensuring compliance to relevant external regulatory bodies. At Hospital level, performs and ensures the patients mental, physical and emotional health is maintained by performing tasks such
View Job
Head Of Nursing Services
Johannesburg: Head Of Credit & Risk – Financial Services Group In Sandton.
Head of Credit & Risk Financial Services group in Sandton . Superb opportunity for a dynamic B Com with 10 to 12 years of Collections, Credit and Risk exposure within Retail Banking developing to workflows and scoring models, data analytics, AI and risk mo
View Job
Head Of Credit & Risk – Financial Services Group In Sandton.
Johannesburg: Head Of Commercial & Marketing
Job description Will be responsible for Staff Management Leading the implementation of strategic initiatives to ensure exceptional and consistent services Ensuring sales & marketing activities are planned and executed Liaising with Business Stakeholders Ma
View Job
Head Of Commercial & Marketing
Pretoria: Head Of Information And Communication Technology
Responsibilities: Develop and implement ICT strategies aligned with organizational objectives. Ensure optimal performance of technological infrastructure. Lead and manage the ICT team to achieve high performance. Oversee ICT governance, security, and compl
View Job
Head Of Information And Communication Technology
Edenvale: Head Of Operations – Fmcg posted by Leonie Sussens c.c.
Mechanical/ Industrial engineering degree essentialSAP essential5 years working in FMCG environment3 years as Head of Operations Managing budget, Analysing productivity data,Optimism staff and production capacity, Overseas operations, Maintenance, quality
View Job
Head Of Operations – Fmcg
Cape Town City Centre: Head Of Loans
An exciting opportunity exists for a leading Loans expert to join our Product Incubation team to create and grow our Loans business. This Head of Product role will be responsible for taking the foundational loans programme to full product portfolio develop
View Job
Head Of Loans
Johannesburg: Head Of Recruitment
Key Responsibilities Talent sourcing Oversee the candidate recruitment life cycle/experience Promote the organization as an employer of choice. Build and maintain relationships with potential candidates to create a talent pipeline. Manage the Recruitment T
View Job
Head Of Recruitment
Email Alerts
Click the button below and submit your email to receive email alerts with the latest jobs.
This service is offered by Result Generation
We do not save your information, and your email is the only information we forward to the service.
If you wish to unsubscribe, please click here