Cape Town: Hospitality & Environmental Services Manager posted by Deka Minas (Pty) Ltd

About the Role

This Hospitality & Environmental Services Manager position is based in The Middle East, with relocation, accommodation, and additional benefits provided. Deka Minas (Pty) Ltd is seeking an experienced professional to oversee hospital support services departments.

Key Responsibilities

• Develop and foster effective collaboration between departments and other affiliated services to ensure integrated approach to providing services.
• Participates in the development and applications of standards of quality and productivity for the Support Services.
• Monitors departmental personnel matters, including interviewing and hiring new staff, training, evaluating work performance, promotion, counseling, discipline, and termination.
• Develops, evaluates, and implements: departmental policies and procedures, goals and objectives, and standards of work for the sections under supervision.
• Negotiates priorities, plans work schedules, makes job assignments, orders needed materials, supplies, and parts. Recommends use of outside specialty contractors as circumstances indicate.
• Responsible for the selection and coordination of all Support Services contractors and ensures all contractual provisions are met along with established codes.
• Develops the annual operating budget, which includes personnel, equipment, materials, and supply needs. Continues to monitor budget after adoption.
• Prepares monthly, quarterly, and annual reports.
• Oversees the daily performance and grounds care of the hospital to ensure a uniform and satisfactory landscaped appearance.
• Ensures consistent cleanliness of the entire organization in compliance with infection prevention and control guidelines.
• Ensures sound facility (building, water, electricity) performance by ensuring timely implementation of the approved preventive maintenance program.
• Ensures that all approved clinical equipment preventive maintenance is performed in a timely manner following the approved clinical equipment preventive maintenance program.
• Ensures that provision of transportation services are timely; vehicles are safe by ensuring that vehicle preventive maintenance is performed in a timely manner.
• Ensures adequate number of security staff is in place to maintain the safety of the patient, visitor, and staff of the organization.
• Responsible for ensuring that all security services staff is competent to perform assigned duties and tasks.
• Ensures that food services staff and contracted services are following the approved policies and procedures (e.g. HACCP).
• Participates in performance improvement information management programs.
• Demonstrates knowledge and is able to identify each patient’s age-specific needs to promote a safe environment needed by the patient group.
• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.

Requirements

• Ability to think and plan strategically.
• Good understanding of principles and practice of managing staff performance.
• Knowledge of change management and organizational development processes.
• Ability to relate effectively and build productive relationships at all levels of a complex organization.
• Ability to handle a diverse and challenging workload.
• Ability to analyse complex problems and develop practical solutions.
• Experience of managing significant budgets.
• Excellent interpersonal skills.
• Working knowledge of Excel, PowerPoint Presentations, Outlook, and Word.
• Excellent verbal and written communication skills; ability to speak and write clearly and concisely in both Arabic and English.
• Strong understanding of healthcare safety, operations, and programs.

Qualifications

• Bachelor Degree in Engineering from a well-recognized and accredited University.
• Formal training/certification in Facility and Safety.