Cape Town: Hotel Reservationist posted by Craven Cottage CC

Duties:
 
Handle incoming reservation calls and emails, ensuring accurate booking information is captured.
Provide clients with information regarding availability, rates, and room types (or other relevant products/services).
Process and confirm reservations, including special requests and requirements.
Coordinating with other departments, such as housekeeping and front desk, to ensure smooth guest experiences
Resolve customer inquiries, concerns, and changes to bookings in a timely and professional manner.
Maintain and update reservation records in the system.
Collaborate with other departments (e.g., Front Desk, Sales, etc.) to ensure a seamless guest experience.
Assist with cancellations, no-shows, and rebooking’s as necessary.
Provide outstanding customer service and ensure customer satisfaction.
Liaise with clients, sales team and operational departments
Allocation of payments and banking daily
Prepare daily reports
Perform other duties and tasks as operationally required
 
Requirements:
 
Grade 12
A formal Hospitality qualification
A minimum of 3 years’ experience in the capacity of a Reservations Agent within a 4 / 5* hotel environment
Proficiency in Microsoft Office and Opera essential
Well-groomed and professional disposition
Being fluent in English is essential
Excellent email and telephone etiquette
Critical thinking skills
Strong and effective communication skills, both verbal and written with excellent Interpersonal skills.
Ability to work efficiently in a fast-paced environment.
Friendly, approachable, and professional with a positive, friendly attitude and strong desire to provide excellent service.
Ability to manage conflict and challenging situations with respect and confidence
Ability to multitask with excellent planning and organizational skills. and attention to detail.
Ability to work flexible hours, including weekends and public holidays as per operational requirements
A positive attitude with a passion to provide exceptional customer service.
Strong attention to detail and efficiency pertaining to area of responsibility.