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Cape Town: ICT Support Lead (CPT/JHB Onsite) posted by Datafin

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Job Description

About the Role

Datafin, a dynamic provider of innovative Software & Systems Solutions, is seeking an experienced ICT Support Lead to join their team in Cape Town. As an ICT Support Lead, you will be responsible for leading and coordinating a team of ICT Support Technicians in their daily support activities. You will actively contribute to support activities like installing, maintaining, and developing the company’s ICT infrastructure as well as engaging with suppliers/clients across all regions.

Key Responsibilities

  • Lead, mentor, and motivate a team of ICT Support Technicians.
  • Participate in upskilling Technicians by contributing to training and refresher interventions.
  • Monitor interaction-records and ensure these are converted into incidents with minimal delay.
  • Lead daily reviews of the team’s pending list and flag tickets/incidents and ensure resolution.
  • Closely monitor SLAs statuses/statistics daily; intervene immediately where SLA is impacted negatively. Moreover, investigate reasons for any breaches and collaborate with the client where reasons are valid.
  • Monitor, coordinate, and pre-approve team-member leave requests, with the final approval from the ICT Manager.
  • Implement, maintain, manage the cascading of and adhere to all relevant policies & procedures to team members.
  • Report all Health & Safety incidents to the Occupational Health and Safety Officer on site.

Requirements

  • A+ Qualification.
  • 1-3 Years relevant work experience.
  • Must have good troubleshooting skills.
  • Valid South African ID.
  • Drivers License.

Qualifications

  • A+ Certification
  • MCSE/MCP (advantageous)
  • Familiarity with ServiceNow (advantageous)
  • Familiarity with ITIL methodologies (advantageous)
  • Linux and Windows Server knowledge (advantageous)

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How to Apply

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About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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