Job Description
Cape Town – Western Cape – South Africa
- Infrastructure Maintenance including system performance monitoring, system backups, and proactive PROBLEM management.
- Infrastructure Projects including planning, testing, and execution of new builds/upgrades/updates/moves and changes.
- Infrastructure Support including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes escalation to Upstream Vendors.
- Infrastructure Change Control, including planning, submission, and execution of all changes agreed to as per published Change Control Processes.
- Infrastructure Administration including creation and maintenance of documentation as and when required including but not limited to Architecture diagrams, maintenance schedules, support documentation and version control registers.
- IT Management including asset registration, equipment version control, equipment configuration to agreed standards, and general IT support for users.
- PROBLEM Management to proactively identify solutions to recurring or known issues to minimize the impact on services.
- 24 x 7 x 365 support of their Infrastructure.
- National Diploma in Information Technology or equivalent Degree/Diploma
- Microsoft Server Certification (2012 R2, 2016 and 2019 Administrator)
- Linux Certification (Linux Certified Professional or similar)
- Security+ Certification
- Microsoft SQL Certification
- Dell SAN/Server Administration
- VOIP / SIP
- Networking / Diagnostic / Wireshark
- Windows Clustering and Windows Servers (2012, 2016 and 2019)
- Backup and Recovery
- Internet Information Services (IIS)
- Nagios and Monitoring
- Linux (Ubuntu)
- Helpdesk and Support Experience
- Technical Problem Solving
- VMware vSphere / ESXi
- Disaster Recovery/Risk Management
- Firewall / Security Experience
- Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk Advantageous, not required
- Asterix – Advantageous, not required
- Nginx – Advantageous, not required
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