Cape Town: Intermediate Support Engineer posted by Sabenza IT & Recruitment

Purpose of the Role:

The Mid-Level Support Engineer is responsible for providing technical support, troubleshooting, and maintenance for client and internal systems. This role ensures moderate-level issues are resolved efficiently, assists with system installations and updates, and contributes to overall IT operations.

Key Responsibilities:

• Troubleshoot and resolve moderate hardware, software, and network issues.
  
• Install, configure, and maintain hardware and software components.
  
• Monitor system performance, ensuring backups and system integrity are maintained.
  
• Assist in patch management, system updates, and routine maintenance tasks.
  
• Document issues, resolutions, and standard operating procedures.
  
• Collaborate with senior engineers and IT teams to address complex problems.
  
• Maintain awareness of current technologies and best practices in IT support.

Requirements

Minimum Requirements:

• NQF Level 6 qualification or a Degree in Information Communication Technology (ICT) or related field, including Information Systems.
  
• Relevant certifications such as Microsoft, Oracle, or AWS are highly desirable.
  
• Minimum of 3 years experience in a Support Engineer role, preferably in an enterprise or client-facing environment.