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Cape Town: Intern posted by IOCO

Date 2025-01-12
Job Title Intern
Employer IOCO
More Information
Salary 0
Category Professions
Location Western Cape
/ Cape Town

Job Summary

Searching for an internship in Cape Town? We are looking for you! Your daily responsibilities will be as follows: Take inbound calls Make outbound calls Ensure tickets are updated accordingly Handle FCR tickets Route tickets to second line as well as external Vendors Ensure tickets are logged with all SLAs currently in place Ensure that KPI scores are met Compliments and complaints/ escalations received and escalated to team leaders Essential Qualifications: National Senior Certificate/ Matric/ N3 A+ /or N+ Soft Skills and ITIL Foundation (Requirement for Snr. Service Desk Agent) Preferred Qualifications: Technical IT Qualification Experience required: IT service desk and FCR experience Work environment: Working within a team onsite at the client Physical demands: Sitting, Walking, bending Travel: Only to work and back home
Intern position available in Western Cape, Cape Town. This job position was posted by IOCO. The job has been posted as a premium ad on 2025-01-12 at 13:35:51 in the Professions category

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