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Cape Town: Internal Sales Consultant posted by KERSTON FOODS CC

Date 2024-12-25
Job Title Internal Sales Consultant
Employer KERSTON FOODS CC
More Information
Salary 0
Category Fmcg
Location Western Cape
/ Cape Town

Job Summary

Customer Problems Coordination & Resolution Effectiveness

  • Provide significant support to the sales team when there are significant technical issues to ensure issues are successfully resolved within guidelines and standards.
  • Respond to complex complaints and assisting customer with online related queries.
  • Ensure all customer support processes and procedures relating to the online system are in place.
  • Anticipate customer needs and proactively flag problems before they surface and assist team by escalating, reproducing customer issues until a solution is reached.
  • Work directly with customers to troubleshoot, diagnose, and resolve technical issues.
  • Gather and analyse data in order to understand problems and address them proactively.

Online Sales Volumes/Customers Onboarded

  • Help customers get set up through onboarding.
  • Provide customers with support on how to navigate a variety of tools & features on online system.
  • Drive sales and ensure an exceptional customer experience online to retain existing customers.
  • Assist customers with technical troubleshooting, and billing.
  • Engage with customers to reemphasize the value of the online system.

Internal Sales Order Processing Administration

  • Taking and entering all orders onto the Kerston Foods order system
  • Informing timeously all customers of out of stock products
  • Processing sale orders and ensure that the orders captured are accurate with the correct details, such as prices, discounts and product details
  • Processing all online sales orders.
  • Ensure all daily online priority and early cut-off orders are processed.
  • Ensure all online orders are assigned to the appropriate account in the system.

Customer Liaison

  • Managing customer feedback into continuous performance improvement processes.
  • Ensure that the customer experience is always seamless and that this seamless experience flow through all transitions with customers
  • Achieve sales targets through expert consultation.
  • Following up with Customers, throughout the sales processes, to ensure satisfaction and updating on progress.
  • Frequently engage with the customers in the development and release of promotion and new features on the online system.

REQUIREMENTS & QUALIFICATIONS

  • Minimum Grade 12
  • certificate level or short training, sales and marketing studies would be an advantage.
  • 1-2 years experience in sales
  • Proven work experience as a sales representative
  • FMCG background in similar role would be an advantage

Internal Sales Consultant position available in Western Cape, Cape Town. This job position was posted by KERSTON FOODS CC. The job has been posted as a premium ad on 2024-12-25 at 13:13:16 in the Fmcg category

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