It Helpdesk Technician T3
Posted on 2025-02-26
| Employer | Dash BPO South Africa (Pty) Ltd |
|---|---|
| Salary | 0 |
| Category | It Computer |
| Location | Western Cape / Cape Town |
Job Summary
Job Summary
The IT Technician plays a critical role in resolving high-level technical issues and managing complex IT problems. This position requires in-depth knowledge of IT systems, a proactive approach to troubleshooting, and a commitment to providing exceptional service. The successful candidate will be adept at working with various technologies, including network infrastructure, servers, cybersecurity protocols, and enterprise software applications.
Key Responsibilities
Advanced Troubleshooting & Problem Resolution
- Address escalated issues, employing advanced diagnostic methods for server, network, hardware, and software incidents.
- Identify root causes of complex IT issues and apply strategic problem-solving techniques to ensure a permanent resolution.
System Maintenance and Optimization
- Conduct regular checks on critical IT systems and make recommendations for improvements.
- Work on performance tuning, patch management, and configuration for operating systems, applications, and network devices.
Network and Infrastructure Support
- Provide expertise in maintaining and troubleshooting network infrastructure, including LAN, WAN, firewalls, and VPN connections.
- Support the deployment, management, and monitoring of enterprise networking equipment and servers.
Documentation & Knowledge Transfer
- Create and maintain comprehensive documentation for IT processes, resolutions, and system configurations to facilitate knowledge sharing and training for Tier 1 and Tier 2 support.
- Act as a mentor for junior IT support staff and participate in training initiatives to build technical expertise within the team.
Customer Service and Stakeholder Communication
- Work closely with internal teams, vendors, and customers to provide timely updates on issue resolution progress.
- Communicate complex technical information in a clear, concise manner that is understandable to non-technical stakeholders.
Incident and Problem Management
- Assist with the development and implementation of incident response strategies, supporting continuity and incident management practices.
- Participate in post-incident reviews, suggesting improvements to prevent recurrence and enhance overall service delivery.
Project Support
- Collaborate with IT project teams on infrastructure upgrades, migrations, and rollouts, ensuring supportability and adherence to best practices.
- Provide input on new technologies and tools that could improve IT services, focusing on reliability, scalability, and security.
Required Skills and Qualifications
Technical Expertise
- Strong understanding of operating systems (Windows, Linux, macOS), server administration, and virtualization technologies.
- Proficiency in network protocols, firewall configurations, and VPNs, with certifications like Cisco CCNA or CompTIA Network+ preferred.
- Experience with cloud platforms (AWS, Azure, or Google Cloud) and enterprise software solutions is a plus.
Problem-Solving Skills
- Exceptional analytical and troubleshooting skills with the ability to address and resolve complex technical problems.
- Ability to assess situations quickly and recommend effective and lasting solutions.
Communication & Documentation
- Excellent verbal and written communication skills, with the ability to explain complex concepts to diverse audiences.
- Strong documentation skills for process recording, knowledge-sharing, and incident tracking.
Educational and Experience Requirements
- 3-5+ years of experience in a technical support role, with at least 2 years at a Tier 2 level or above.
- Industry certifications such as CompTIA A+, CompTIA Security+, Microsoft Certified Solutions Expert (MCSE), or similar are highly desirable.
It Helpdesk Technician T3 position available in Western Cape, Cape Town. This job position was posted by Dash BPO South Africa (Pty) Ltd. The job has been posted as a premium ad on 2025-02-26 at 13:13:57 in the It Computer category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Gauteng: Helpdesk Call Centre – It And Security Call Centre posted by Comb-Communications
Key ResponsibilitiesProvide first-level technical support for a wide range of electronic products, including troubleshooting hardware, software, and network issues.Respond to customer enquiries via telephone, email, and/or live chat, ensuring timely and ac
View Job
Helpdesk Call Centre – It And Security Call Centre
Cape Town: It Helpdesk Agent – Pretoria posted by The Talent Room
A company in Pretoria is looking for an IT Helpdesk Agent.The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates t
View Job
It Helpdesk Agent – Pretoria
Cape Town: It Helpdesk Agent – Stellenbosch posted by The Talent Room
A company in Stellenbosch is looking for an IT Helpdesk Agent.The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relat
View Job
It Helpdesk Agent – Stellenbosch
Cape Town: It Helpdesk Technician T3 posted by Dash BPO South Africa (Pty) Ltd
Job SummaryThe IT Technician plays a critical role in resolving high-level technical issues and managing complex IT problems. This position requires in-depth knowledge of IT systems, a proactive approach to troubleshooting, and a commitment to providing ex
View Job
It Helpdesk Technician T3
South Africa: Junior It Helpdesk Support posted by Profession Hub
We are looking for a driven Junior IT Helpdesk Support professional to provide 1st Line telephonic and remote support via TeamViewer and similar applications. The ideal candidate will have CompTIA A+ and Network+ certifications, along with excellent commun
View Job
Junior It Helpdesk Support
Johannesburg: It Helpdesk Support posted by CallForce
IT Helpdesk Support Support operations and other support services with helpdesk request Attend to tickets logged in a timeous and efficient manner Raise any deviations with the Head of ITEnsure employees are adhering to IT protocols It Helpdesk Support pos
View Job
It Helpdesk Support
Midrand: It Systems And Helpdesk Manager (Telecoms) posted by AtripleA recruitment & temps
Our client in the Telecoms Industry is looking to hire an IT Systems and Helpdesk Manager.Duties & KnowledgeRole• System infrastructure support• SQL database support• Reporting to customers and staff on issues and resolutions• System su
View Job
It Systems And Helpdesk Manager (Telecoms)
Pretoria: It Helpdesk Support (It) posted by AtripleA recruitment & temps
IT Helpdesk Support Location: PretoriaSalary: R20 000 - R23 000 p.mResponsibilities:Hardware and Software Support • Install and Implement new servers, Linux and Windows• Fully configuration of the following serviceso DNSo IIS, Apacheo Pop3 - Imai
View Job
It Helpdesk Support (It)
Cape Town: Dashbpo – It Helpdesk Technician posted by Dash BPO South Africa (Pty) Ltd
Job Summary:The IT Helpdesk Technician provides technical support and assistance to end-users regarding hardware, software, and network-related issues. This role is critical in ensuring the smooth operation of IT services, maintaining high levels of user s
View Job
Dashbpo – It Helpdesk Technician
Cape Town: It Helpdesk Agent – Potchefstroom posted by The Talent Room
A company in Potchefstroom is looking for an IT Helpdesk Agent.The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support rela
View Job
It Helpdesk Agent – Potchefstroom
Gauteng: Helpdesk Technical Support Cpt Eastern Suburbs posted by Hewitt Colenbrander Recruitment
Technical Competencies & Experience: Making outbound calls to priority 1 clients with offline venues/devices identified by the network offline list.Attend to all incoming technical calls on the technical help-desk within agreed service levels.Esca
View Job
Helpdesk Technical Support Cpt Eastern Suburbs
Cape Town: It Helpdesk Agent – Port Elizabeth posted by The Talent Room
A company in Port Elizabeth is looking for an IT Helpdesk Agent.The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support rel
View Job
It Helpdesk Agent – Port Elizabeth
Cape Town City Centre: Dashbpo – It Helpdesk Technician
Job Summary: The IT Helpdesk Technician provides technical support and assistance to end-users regarding hardware, software, and network-related issues. This role is critical in ensuring the smooth operation of IT services, maintaining high levels of user
View Job
Dashbpo – It Helpdesk Technician
Cape Town City Centre: Helpdesk / Technical Support
Duties and responsibilities: Manage inbound technical calls: Attend to all incoming technical calls on the the company technical help-desk within agreed service levels. Remotely investigate/troubleshoot system and network problems and diagnosing and solvin
View Job
Helpdesk / Technical Support
Cape Town City Centre: It Helpdesk Agent – Port Elizabeth
A company in Port Elizabeth is looking for an IT Helpdesk Agent. The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support re
View Job
It Helpdesk Agent – Port Elizabeth
Cape Town City Centre: It Helpdesk Agent – Potchefstroom
A company in Potchefstroom is looking for an IT Helpdesk Agent. The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support rel
View Job
It Helpdesk Agent – Potchefstroom
Johannesburg: Helpdesk Operator ( Coloured Male) posted by Business Capital Group
PURPOSE OF JOBRespond to orders, general customer inquiries, invoice questions, and customer complaints.HelpdeskAttend to daily logged calls on the helpdesk/MyBuildings.Logging and follow-up of complaints or other requests received from tenants for service
View Job
Helpdesk Operator ( Coloured Male)
Cape Town City Centre: Helpdesk Agent
Requirements: 25 years of experience in a helpdesk environment (software troubleshooting). Strong communication skills (verbal & written). Excellent problem-solving and attention to detail. Experience in customer service or tech support is preferred. Famil
View Job
Helpdesk Agent