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Midrand: It Systems And Helpdesk Manager (Telecoms) posted by AtripleA recruitment & temps






Date 2024-05-26
Job Title It Systems And Helpdesk Manager (Telecoms)
Employer AtripleA recruitment & temps
More Information
Salary 30000
Category It Computer
Location Gauteng
/ Midrand

Job Summary

Midrand
IT Systems and Helpdesk Manager
30000

Our client in the Telecoms Industry is looking to hire an IT Systems and Helpdesk Manager.

Duties & Knowledge

Role
• System infrastructure support
• SQL database support
• Reporting to customers and staff on issues and resolutions
• System support
• Maintain IT infrastructure of company and company`s customers.
• Assist Sales staff with technical support in meetings and solutions.

Responsibilities
• Look after company system infrastructure, servers, connectivity, integration support, etc.
• Help with trouble shooting database issues.
• Help with trouble shooting systems and providing feedback to development team.
• Help with testing of all systems and providing test results to developers.
• Ensure the company has proper redundancy for supporting of company solutions.
• Ensure the company follows all ISO policies and procedures.
• Create all policies and procedures for the company`s ISO when needed.
• Document all testing results in a manner that is agreed on by all parties.
• Manage the company helpdesk and log hours for all support queries and ensure our SLA is not breached.

Knowledge
• Pastel Evolution
• Windows 2008, 2012 and 2016+ server
• SQL 2008,2012 and 2016+ Server
• Active Directory Experience
• Virtual Server Experience
• Knowledge on all forms of internet connectivity
• Firewall Knowledge
• Android, Apple, Blackberry, and windows mobile knowledge
• Worked with Internal custom IT system support knowledge.
• Designing of systems and maintaining them from an IT support side.
• Knowledge of IT best practices for change control, implementations etc.

Requirements
• Must Have Own Car and Valid Driver`s Licence
• Responsible, Trustworthy and Honest
• Grade 12
• Qualifications: Diploma or Degree in IT administration, MCSE, etc.
• Experience: 4-5 years IT network admin with advanced SQL knowledge
• Experience: 2-3 years in managing a helpdesk

Send your CV and latest pay slip to AtripleA recruitment & temps
It Systems And Helpdesk Manager (Telecoms) position available in Gauteng, Midrand. This job position was posted by AtripleA recruitment & temps. The job has been posted as a premium ad on 2024-05-26 at 14:16:53 in the It Computer category

Click Go Apply to apply online!


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