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Cape Town: IT Manager posted by CallForce

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Job Description

IT Manager Cape Town

Job Purpose:
The IT Manager is responsible for managing and supporting all IT operations within our Cape Town offices, while supporting the broader national IT team, ensuring the availability, stability, and security of systems in the Cape Town operation. The role focuses on delivering effective IT support for operations, maintaining infrastructure, and ensuring compliance with company standards and regulatory requirements.

Key Responsibilities:
Lead and manage all IT operations within the assigned region, including infrastructure, connectivity, and end-user support.
Ensure optimal performance and uptime of systems critical to operations (e.g., diallers,).
Oversee the installation, configuration, and maintenance of IT assets including servers, networks, telephony systems, desktops, and security tools.
Act as the regional escalation point for high-impact incidents and ensure resolution within SLA.
Coordinate with vendors and service providers to support regional IT needs (e.g., ISPs, telecom providers, hardware suppliers).
Support new site setups, campaign rollouts, expansions, and relocations within the region.
Ensure data protection, cybersecurity, and compliance with POPIA, GDPR, and internal IT governance policies.
Conduct regular IT audits, risk assessments, and disaster recovery drills for regional sites.
Monitor IT asset inventory and coordinate procurement, deployment, and lifecycle management of equipment in the region.
Lead, coach, and develop the IT support team, ensuring high levels of service delivery and professionalism.

Minimum Requirements:
Bachelors Degree in Information Technology, Computer Science, or related field
Minimum 57 years experience in IT, with at least 3 years in a management role
Experience in BPO, call centre, or telecom environments is essential
Strong knowledge of dialler system functionality and management
Proficient in network infrastructure, firewalls, VPNs, Windows/ servers

Preferred Certifications:
CompTIA Network+ / Security+
CCNA or similar networking certifications
ITIL certification

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Email cv: .za

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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