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Cape Town: It Tech Support posted by Hire Resolve

It Tech Support

Posted on 2025-02-08

Salary 0

Category It Computer

Location

Job Summary

We are seeking a skilled and proactive IT Tech Support / Desktop Technician to join our team. In this role, you will be responsible for providing top-notch technical support, troubleshooting hardware, software, and network issues, and ensuring the smooth operation of our IT infrastructure. If you have a strong technical background and a passion for problem-solving, we want to hear from you!

Key

Responsibilities:

  • Provide technical support to users, resolving hardware, software, and network issues.
  • Install, configure, and maintain computer systems, peripherals, and software applications.
  • Troubleshoot system errors and provide timely solutions.
  • Perform routine maintenance and updates to ensure system efficiency.
  • Utilize a ticketing system to track and manage technical support requests.
  • Document and escalate unresolved issues to higher-level support when necessary.
  • Manage Microsoft 365 tasks, including adding new users, resetting passwords, and configuring user roles.
  • Stay updated on emerging technologies and suggest improvements to existing processes.

Required Skills and Qualifications:

  • Proven experience as an IT Technician or in a similar role.
  • Strong knowledge of Windows operating systems.
  • Familiarity with network configurations, protocols, and security.
  • Experience with hardware troubleshooting and repair.
  • Proficiency in diagnosing and resolving software issues.
  • Excellent communication skills.
  • Ability to work independently and as part of a team.
  • Knowledge of Mimecast is a plus (training can be provided).
  • Relevant certifications (e.g., CompTIA A+, Network+, or similar) are a plus.

If youre ready to take the next step in your IT career, apply today!

How to Apply: Send your CV and a brief cover letter to Hire Resolve
It Tech Support position available in Western Cape, Cape Town. This job position was posted by Hire Resolve. The job has been posted as a char8000 ad on 2025-02-08 at 00:11:43 in the It Computer category

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