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Cape Town: Key Accounts Specialist – Logistics posted by Hire Resolve

Key Accounts Specialist – Logistics

Posted on 2025-04-24

Employer Hire Resolve
Salary 0
Category Logistics
Location Western Cape  /  Cape Town

Job Summary

Our client is looking for a Key Accounts Specialist to join their team in Blackheath, Cape Town. This role is focused on managing and maintaining key client accounts, ensuring a high level of customer satisfaction, and coordinating administrative processes between clients and internal teams. The ideal candidate is personable, professional, and highly customer-centric, with a hands-on approach to account support rather than sales or upselling. Own transport is essential, as occasional travel to client premises is required.

Responsibilities:

  • Develop and maintain strong relationships with key clients

  • Understand client needs and anticipate future requirements

  • Manage account meetings and compile monthly KPI packs

  • Resolve client issues and complaints professionally and efficiently

  • Produce cost estimates and identify areas for account improvements

  • Coordinate communication between internal teams and clients

  • Assist in building and maintaining client account plans

  • Monitor and manage service inboxes and client ticketing systems

  • Support production planning by liaising with warehouse and operations teams

  • Compile kits and adjust production schedules when necessary

  • Analyze client data to support relationship management

  • Report on account progress, goals, and deliverables

Requirements:

  • Previous experience in a customer-focused, administrative key account support role is essential

  • Strong interpersonal and communication skills

  • High attention to detail and organizational ability

  • Ability to work under pressure and manage multiple priorities

  • Strong problem-solving and analytical skills

  • Self-motivated with a proactive approach to tasks

  • Ability to work well across teams and build rapport with clients

  • Valid drivers license and own transport

Benefits:

  • Salary:

    negotiable.

Contact Hire Resolve for your next career-changing move.

Apply for this role today, contact Abigail King at Hire Resolve or on LinkedIn.

You can also visit the Hire Resolve website: 

Click Go Apply to apply online!


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