Job Description
To provide essential support within the department. It ensures the smooth and efficient running of daily operations.
Responsibilities:
- Manage and support all workshop and spares teams nationally, ensuring clear role alignment, performance management, training, timekeeping, and discipline.
- Oversee technician performance, ensure adherence to procedures, monitor job cards and hours, manage service kits and spares usage, approve travel, and ensure vehicle maintenance.
- Maintain high service standards, address client complaints promptly, conduct spot checks, and engage key customers nationally to resolve issues and drive proactive maintenance improvements.
- Ensure accurate and available stock, oversee documentation and picking processes, manage stock takes, control excess/ageing stock, and process returns according to SOPs.
- Ensure timely job card processing, credit approvals, accurate inter-site transfers, daily tracking reports, courier reconciliations, proper binning, accurate reporting, and clearance of all system exceptions.
- Support cost-saving initiatives, maintain monthly budgets, meet annual financial targets, and ensure operational accuracy across all financial documentation.
Requirements:
- Matric (Grade 12)
- Relevant post-matric technical qualification (preferably N4 or higher in Millwright, Engineering, or Automotive)
- Minimum of 5 years’ experience in Services, Sales, or Workshop Management
- Previous technical experience as a technician
- Strong technical understanding of mechanical and electrical systems
- Proven experience in stock control, administration, and workshop operations
- Computer literate with solid systems aptitude
- Strong financial acumen, including budgeting and cost management
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