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Cape Town: Operations Manager posted by Telebest

Operations Manager

Posted on 2025-04-21

Employer Telebest
Salary 0
Category Logistics
Location Western Cape  /  Cape Town

Job Summary

Education and Preferred Experience:

  • Possess a minimum of 2-3 years of remarkable experience in BPO operations, showcasing exceptional expertise in call center management.
  • Possess financial sector experience.
  • Demonstrate an in-depth understanding of BPO/contact center operations, competition, and market trends.
  • Showcase a proven track record in operational delivery, operational process management, change management, and administrative leadership roles.
  • Exhibit familiarity with diverse business functions and operations best practices, encompassing voice, chat, email, back-office, workforce management, training, quality, resourcing, customer service, and sales.
  • Possess advanced proficiency in data analysis, statistical process control, and leading cross-functional teams to deliver exceptional results, including budgeting, financial control mechanisms and delivery on Revenue targets.
  • Assume responsibility for a wide spectrum of operations and P&L responsibilities, skillfully multitasking across multiple business operations.
  • Conduct comprehensive and effective weekly, monthly, and quarterly business reviews, facilitating informed decision-making.
  • Drive a culture of continuous improvement and innovation, championing initiatives that enhance quality and elevate customer satisfaction. Preferred certification as a Lean Six Sigma Green Belt

Responsibilities:

  • Develop, manage, and execute innovative customer delight programs to elevate the overall customer experience.
  • Strategically plan and execute operations to accomplish the organization`s goals and objectives.
  • Exceed BPO metrics consistently
  • Proactively anticipate market conditions and introduce groundbreaking approaches to stay at the forefront of the industry.
  • Possess a strategic customer service excellence mindset, leveraging excellent persuasion skills to drive business growth
  • Demonstrate exceptional flexibility and confidence, seamlessly navigating a fast-paced and dynamic environment.

Operations Manager position available in Western Cape, Cape Town. This job position was posted by Telebest. The job has been posted as a premium ad on 2025-04-21 at 13:30:13 in the Logistics category

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